Admissions & Parent Experience Executive

Repton Al Barsha is seeking to recruit an outstanding Admissions and Parent Experience Executive to join the team in November 2024.

As the Admissions & Parent Experience Executive, you will be the first and continuous point of contact for parents, providing exceptional service and support throughout their journey with us. You will manage the entire admissions process—from the first enquiry to enrolment—ensuring parents feel informed, welcomed, and valued. Your proactive engagement will strengthen relationships and drive retention, while helping to promote the school’s profile and culture.

Key Responsibilities:

Customer Experience Champion:

• Serve as the primary contact for parents, offering exceptional service and addressing feedback with care and professionalism.

• Manage leads and phone enquiries efficiently, providing detailed information to prospective families.

• Coordinate school tours, open days, and assessments, ensuring a seamless and memorable experience that reflects the school’s ethos.

Admissions Process Management:

• Prepare and present weekly enrolment reports to the School Leadership Team and Head Office.

• Ensure accurate tracking of student data across CRM and school management systems.

• Collect and verify documentation, maintaining data integrity to support smooth operations.

Community Engagement:

• Develop a thorough understanding of the school’s programmes, policies, and values to communicate effectively with prospective and current families.

• Collaborate with the Marketing team to promote the school’s stories and achievements on social media and other channels.

• Support the organization of school events, enhancing engagement with the school’s internal and external communities.

Enrolment and Onboarding:

• Oversee the enrolment process, ensuring families feel supported and informed throughout.

• Coordinate onboarding for new students, ensuring timely and engaging communication.

• Maintain operational efficiency in all family interactions, ensuring a smooth transition for new enrollees.

General Responsibilities:

• Uphold the school’s values, fostering kindness, fairness, and ethical conduct.

• Adhere to safeguarding policies and contribute to the safety and well-being of students.

• Maintain professional confidentiality and comply with school policies.

• Pursue personal and professional development to contribute to the school’s positive atmosphere.

Qualifications and Experience:

• Experience in customer service, ideally within an educational environment, with a proven ability to manage parent relations effectively.

• Excellent verbal and written communication skills, with the ability to engage with diverse families.

• Strong organizational skills with the ability to manage multiple tasks and priorities.

• A proactive problem-solver with a passion for continuous learning and professional growth.

Why Join Us?

• Be part of a dynamic educational environment where your contributions directly impact family satisfaction and student retention.

• Collaborate with school leaders and marketing teams to enhance the school’s reputation.

• Enjoy opportunities for personal growth and professional development.

This is a full-time position (not term-time only)

To support your application please include a current, up to date CV.

About Repton Al Barsha

Repton Al Barsha currently educates students from Nursery (FS1) to Year 11 and will be growing year on year through to Year 13.

We are a well-resourced Apple Distinguished School with exceptional sporting facilities, seeking to achieve the best from every pupil both academically and in extra-curricular activities which is a key aspect of the school program.

The school was rated Very Good with several outstanding features in the most recent DSIB inspection.

Repton Al Barsha boasts state of the art facilities and is situated at the heart of ‘New Dubai’ in the Dubai Science Park, Barsha South. It offers the academic rigour of the UK National Curriculum within an inclusive family environment. The School is built on the twin foundations of academic excellence and the highest standards of pastoral care.

The school reserves the right to interview and appoint strong candidates before the official closing date, and therefore we would encourage candidates to apply early in the process.

Safeguarding Statement:

Cognita and the Repton Family of Schools is committed to safeguarding the welfare of children and young people and expects the same from its employees. All new staff will be subject to detailed and enhanced pre-employment clearance, including identity checks, criminal background checks for all countries lived in, qualification checks, employment checks to include an exploration of any gaps in employment, and satisfactory reference checks for all employment in the last 5 years