Apprenticeship Team Administrator, Manchester

Role Overview: We’re looking for someone to play a key role at the heart of our Manchester team, responsible for supporting the apprenticeship team and apprentices with multiple aspects of our growing programme offer.

Location and travel: the post holder will be based in Manchester, with a requirement to be on-site for all face-to-face delivery weeks. The College has a non-contractual Pattern of Work statement and a Hybrid Working Policy that should be referred to regarding flexible/remote working. Some overnight travel to London may be required, for which travel and accommodation will be covered.

Start date: 9th September 2024 or as soon as possible.

The closing date for applications is Friday 30th August 2024. We reserve the right to remove the advert should an excellent candidate be identified before this date, so early applications are recommended.

At Ada, our mission is to educate and empower the next generation of diverse digital talent. We are a ground-breaking college working closely with industry to design and deliver an education that supports our students, especially those from disadvantaged backgrounds and young women, into highly skilled digital roles and to lead flourishing lives more broadly. We run a high-performing sixth form for those interested in tech as well as Higher Level and Degree Apprenticeships working with 30+ companies such as Deloitte, Expedia, Booking.com, PwC, MoneySuperMarket, Lloyds Banking Group, Bank of America and many others. 

The College has grown quickly since opening in September 2016, and we now have campuses in London and Manchester.

We are looking to recruit someone inspired by Ada’s mission and energised by the chance to play a key role in ensuring the apprentice's experience is at the heart of everything we do.

We’re looking for an individual to provide business support services to our apprentices, lecturers, and wider stakeholders. As a key member of our delivery team, your efficient and empathetic approach will help to deliver an outstanding learning environment for all. The successful candidate will be a committed team player with excellent organisational, administrative, and detail-oriented skills. You will consistently deliver outstanding customer service and be adept at building relationships across the college.

This is a hands-on and varied role, but the key elements of this include apprentice enrolment, data management, system administration, apprentice query support and safeguarding.

We are a supportive organisation which will help you achieve your goals through support and development opportunities.

In the Apprenticeship Operations team we believe in continuous improvement and we are always looking to improve and streamline our processes for efficiency and effectiveness. Our team comprises four members: two based in London and two based in Manchester, including yourself.

Main Responsibilities including but not limited to

Administration

Be the first point of contact for apprentices via the apprenticeship helpdesk; answering apprentice queries promptly.

Be proactive in communicating missing or late apprentices with lecturers and skills coaches.

Support the Front of House / Facilities Manager with reception/holiday cover and fire safety tests and processes.

Support the management of learner data, including enrolment compliance, attendance and work closely with the Apprenticeship Operations team and Data Team to ensure we are compliant with the ESFA funding rules.

Prepare clear communications for apprentices and employers on delivery schedules and key milestones.

Provide other administrative and project management support as needed both in our Manchester campus and remotely (this could include supporting lecturers with the setup of Google Classrooms and with the classroom logistics)

Take responsibility for the apprentice's journey together with the wider team

Be conscious of apprentice safeguarding concerns and assist the team in implementing support plans or directing apprentices to the right support networks

Data and systems management

Update key team dashboards with the latest information

Upload documentation into key systems such as REMS, The Apprenticeship Service, Valencia and BKSB

Complete internal audits of our data to ensure compliance

Site management & health

Supporting the Facilities Manager with health and safety; managing site access; acting as Fire Officer; covering reception

Administer first aid if needed (training provided).

Other Responsibilities:

Provide additional support to apprentices, including ad-hoc troubleshooting 1:1 support.

Engage with the wider Ada team to share best practices and contribute to a culture of collaboration and support.

Be aware of and comply with the safeguarding policy, code of conduct, regulations and policies of the College and its commitment to equal opportunities.

Collaboratively work on process improvements projects prioritised by the App Ops team.

The Person

Essential:

Experience in operations and administrative systems

Very good ICT skills - Proficient in GSuite/MS Office

Good numeracy/literacy skills

Outstanding organisation skills with the ability to prioritise effectively

A commitment to Ada’s mission and values and a passion for enabling everyone, regardless of background, to flourish and reach their full potential

Desirable:

An awareness of apprenticeships and the apprenticeship landscape

An interest in or willingness to learn about the digital technology landscape and digital skills ecosystem

Personal Qualities, Aptitudes and Skills:

Excels under pressure, maintaining a calm demeanour even when priorities shift

Proactive problem-solving ability

Adaptable and patient, able to manage many priorities at once and resolve concerns with empathy and compassion

An innovative self-starter, excited by the prospect of being involved in growing Ada and its impact.

Safeguarding

Ada, the National College for Digital Skills, is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment. The post holder will be subject to enhanced Disclosure and Barring Service.

(DBS) checks and references will be sought from previous employers prior to commencing employment.

Equal opportunities

Ada, the National College for Digital Skills, recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths.

Applicants with disabilities

Ada, the National College for Digital Skills, is keen to increase the number of disabled people it employs. We therefore encourage applications from individuals with a disability who are able to carry out the duties of the post. If you have special needs in relation to your application, please contact our HR Department via hr@ada.ac.uk.

Variations to this Job Description

This is a description of the job as it is at present and is currently at the date of issue. The job description will be reviewed and updated as necessary to ensure that appropriate revisions are incorporated and that it relates to the job to be performed.

Sponsorship

Sadly, we are unable to offer sponsorship for this role, so we can only accept applications from candidates who already have the legal right to work and remain in the United Kingdom.