Community Engagement Coordinator

BLOOM WORLD ACADEMY – OUR STORY

Bloom World Academy was launched in August 2022 and educates children from ages 18 months to 18 years. The school has been hugely successful, so far, in challenging conventions and doing things differently in Dubai for the benefit of learners, families and teachers.

Every aspect of learning and teaching at Bloom World Academy has been considered - how we do it, why we do it and the impact it is having. This has directly led to many firsts for the UAE. BWA is the first school in UAE to start at 9am; the first school where each student and their family can choose their own timetable (learning pathways), and a school where each student has a Learning Achievement Passport (LAP) – where the performance and progress is shared with the student and family each month.

Most of all, BWA is a school which puts family life first – we encourage parents to be in school, even work from school in our community café, attend regular workshops and to join our weekly, celebratory community forums.

Our approach has been successful, we are exceeding all expectations, and therefore wish and need to appoint likeminded individuals with the right ‘fit’ to join our growing community.

GENERAL JOB DESCRIPTION

The Community Engagement Coordinator is responsible for being the face of the school, supporting all stakeholders, including parents, students, staff and visitors in a welcoming, courteous and professional manner. As the first point of contact within the school, an exceptional level of customer service is paramount, as queries and requests are supported efficiently, enthusiastically and knowledgeably. The role also provides day-to-day coordination support related to school services and offerings including, but not limited to catering, transport, uniform, communication, Bloom Enrichment Learning Activities (BELA's), school trips and community events.

JOB RESPONSIBILITIES

Customer Service Quality Assurance

Day-to-day management of the school’s front desk ensuring the provision of quality customer service to prospective and existing parents across all touchpoints

• First point of contact within the school, maintaining a professional first impression and exceptional customer service throughout the end-to-end customer journey

• Welcome all visitors to the school and work hand in hand with the security to register them, following strict student protection procedures

• Provide assistance and support to all stakeholders (over the phone, via e-mail and in person), including current parents, prospective parents, students and staff

• In-depth understanding and passion for the school’s USPs and offerings, in order to be able to support families and contribute to the school’s continued business development

Communications

• Manage and streamline the school communication channels

• Develop and distribute all communication with parents on all aspects of the school on a daily basis, keeping parents informed of key updates, events, notifications and school developments via all communication channels (e-mail, WhatsApp, newsletter, phone and in person)

• Lead on written and visual content for internal communications including but not limited to the weekly newsletter, annual yearbook and student photos

• Collaborate with the Marketing Manager to ensure internal communications align with external school marketing and branding

Partnership Opportunities

• Oversee and liaise with elected Parent Representatives and all official parent links to school life

• Drive partnership opportunities for parents to be involved in community engagement

• Act as a link between the school and external entities, providing student development opportunities via new partnerships, guest speakers, educational trips and links with industry

Community Events

• Collaborate with the Vice Principal of Student Development to drive the coordination and execution of all community events, initiatives and workshops

• Liaise with parents to develop ideas for community events, and work in partnership with them to plan and deliver events and initiatives

Parent Feedback, Complaint Resolution and Retention

• Maintain open lines of communication with existing parents to ensure their concerns, complaints and feedback are handled effectively, efficiently and in a timely manner (liaising with other school personnel/departments as required)

• Collaborate with the Head of School Administration on the development and implementation of retention strategies in order to maintain budgeted enrolment numbers

• Undertake regular parent surveys to gauge parent satisfaction/dissatisfaction in all aspects of school life and third-party offerings

Coordination and Delivery of School’s Unique Offerings

• Support SLT with coordination of before and after school BELA (Bloom Enrichment Learning Activities) programme

• Support SLT with coordination of school trips, journeys and residentials

• Support SLT with coordination of monthly LAP (Learning Achievement Passport) meetings between students, teachers and parents

Third-Party Providers

• First point of contact with third-party providers

• Oversee provision and quality assurance of all externally provided services (parent café, Bistro services, school transport, uniform and BELAs)

• Collaborate with MSO to ensure all third-party providers are compliant with regards to staffing, documentation and health and safety practices

• Proactively pursue opportunities with new external providers as needed

Experience, Qualifications and Personal Attributes

Minimum Bachelors degree

• Minimum two years’ experience working in a similar role, ideally in a school setting or customer service driven environment

• Ability to manage all aspects of role with absolute confidentiality and with student safety and safeguarding at the core of all functions

• Exceptional customer service skills

• Fluent communication skills (written and spoken) in English – additional languages would be an added advantage

• Detail oriented with strong organisational skills

• Innovative, flexible and technologically adapt

• Approachable, mature, resilient and calm

• Culturally aware with well-developed interpersonal skills