Lettings Assistant

Salary:           N2 £22,737 (£11.82 per hour) pro rota per annum (Pay Award Pending)

Real Living Wage top up applied (non-contractual) increasing the salary offered to £23151 (£12.00per hour) pro rota per annum.

Allowances: Additional allowances payable based on hours worked

Hours:           Part Time all year round

Shift 1 (2 posts): Saturday 8.30am to 6.30pm 9.5 hours

Shift 2 (2 posts): Sunday 8.30am to 6.30pm 9.5 hours

Contract:      Fixed term to 31 August 2025

Start date:    ASAP

Location:      North Gosforth Academy

You will be employed by the Gosforth Group and may need to work across all locations within the Multi Academy Trust as required.

About the role

We are currently seeking to appoint Lettings Assistants to work the following weekly shift pattern.

Shift 1: Saturday 8.30 to 6.30pm (with half an hour break)

Shift 2: Sunday 8.30 to 6.30pm (with half an hour break)

The shifts can be offered as a single day contract or for the whole weekend. There are two posts being offered per day.

Letting Assistants form part of the Trust’s central facilities team. The main role of the Letting Assistant is to ensure a safe and enjoyable experience for customers who use school facilities which are available for use by the community. These facilities vary depending on the school but include sports hall, exercise studios, classrooms and outdoor areas.

The Lettings Support Assistant will:

• Take bookings and operate the booking system.
• Ensure that areas are ready for use as per the booking system.
• Be familiar with the safe operating practices and ensure that all areas are safe to be used.
• Set out equipment as required and ensure that storage areas are kept tidy.
• Action and report any defects or damage.
• Undertake ad hoc cleaning to ensure that the facilities are always presentable.
• Open up and close buildings as well as maintaining site security.
• Maintain a positive relationship with customers including the handling of compliments, suggestions and complaints.
• Carry out other operational or administrative duties connected with the operation of the use of the facilities.

The community use of school facilities is important in ensuring that our schools are seen as being pivotal to the local community.

What we are looking for

The successful candidate will have experience of working with members of the public in a customer care type role which does not have to be sport related. An awareness of health and safety is essential however support will be available from the central team. The ability to operate IT systems such as MS Office will be required. A calm and thoughtful approach will be required to resolve any challenges to delivering the best possible service to customers.

The safety of our pupils is paramount; therefore, it is essential that the successful post holder is committed to child protection and safeguarding.

If you are interested in this opportunity to join the facilities team at the Gosforth Group, you can find out more about the role and the essential requirements in the job description and person specification.

What we can offer you

·        A competitive salary

·        Generous annual leave

·        Benefits including; excellent pension scheme, cycle to work scheme, free on-site parking.

·        An opportunity to work with highly-skilled professionals

·        Enthusiastic and motivated students

·        An exciting and extensive commitment to professional development

·        A school with its community at heart

·        An exciting programme of staff well-being activities, from football to surfing!

·        Wider career development opportunities to be involved across the Gosforth Group

A full information pack which includes the job description and person specification is on the our vacancy website Vacancies - FaceEd (face-ed.co.uk)

If you would like to discuss this vacancy further, please contact Gary Livsey, Deputy Director Estates and Facilities, gary.livsey@gosforthgroup.org.uk. 

To apply

Please apply online on our vacancy website Vacancies - FaceEd (face-ed.co.uk)

We reserve the right to commence the interview process and close the vacancy prior to this date.

Closing date: Friday 1st November 2024 (11.59pm)

Interviews will be held shortly after closing date.

This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. This means certain spent convictions and cautions are ‘protected’. Further information about filtering offences can be found in the DBS filtering guide and you can view our Policy on the Employment of Ex-offenders here. 

Gosforth Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. References will normally be requested prior to interview for those candidates shortlisted. The successful candidate will be subject to an Enhanced Disclosure and Barring Service check, along with other relevant pre-employment checks, including an online check.

The Trust is committed to equality, inclusion and diversity and welcomes applications from all suitably qualified candidates.

Following the shortlisting process, where applicable, candidates who attend interview, will be reimbursed reasonable expenses for travel and accommodation.