National Online School Administrator

The Complete Education Solution (TCES)

TCES is an independent provider of specialist education based in London supporting exceptional neurodiverse children and young people aged 7 to 19 who have special educational needs and disabilities typically associated with autism, social emotional and mental health needs and associated disorders. Most of them will have experienced multiple placement breakdowns and significant trauma, often resulting in behaviour that challenges.

On average pupils will have been excluded from other provisions up to three times before reaching us and had significant periods out of education. At TCES we pride ourselves on practicing real, authentic inclusion. Since our inception no pupil has been permanently excluded from any of our schools or services, and there have been no fixed term exclusions since 2018.

TCES pupils learn at one of our four schools or within our National Online School; Create Learning and Create Learning Primary support our most complex and vulnerable pupils, with TCES East London and TCES North West London supporting those who are able to access learning within a school environment. When they are ready, we aim for pupils to step down from Create into one of our main schools.

The Role

We are seeking an organised and analytical individual to support the growth of the National Online School through coordinating referrals, staff and clients. You will have a background in customer service and an interest in providing successful positive outcomes within the education sector.

Essential requirements to be successful in the role are:

•     Good levels of literacy and numeracy (GCSE level or equivalent).

•     Strong customer service skills with the ability to show initiative to assist in progressing issues.

•     An understanding of special educational needs and/or disabilities in children and young people.

•     Accuracy and attention to detail, especially when processing sensitive and confidential information.

•     Able to work within a team and coordinate their requirements on a remote basis.

•     Excellent communication and research skills to be able to write reports and communicate with all stakeholders in a clear, meaningful and effective way.

In return we offer:

•     Competitive salary and terms and conditions, including 25 days annual leave.

•     An opportunity to make a real difference and join a leading provider of specialist education, directly contributing towards positive outcomes for pupils with SEMH and ASC.

•     Comprehensive induction process, and excellent CPD opportunities with all staff provided an individual Learning & Development Plan to support career development.

•     Regular half termly staff wellbeing days.

•     A range of employee support and wellbeing benefits including our Employee Assistance Programme (EAP), counselling and contributions towards medical costs and an exclusive rewards platform.

TCES is committed to safeguarding and promoting the welfare of pupils and expects all staff to share this commitment. The appointment is subject to all relevant checks such as references, medical clearance and a satisfactory enhanced DBS disclosure.

The Complete Education Solution is an equal opportunity employer.