Developing Customer Service Skills

This resource focuses on the knowledge, understanding and skills that are needed to prepare of employment.
It is aimed at:

• learners aged 14-19 years entering the workforce for the first time
• the unemployed
• adult returners seeking to re-enter the workplace
• people in employment who wish to develop their employability skills
• learners Not in Education, Employment or Training (NEET).

It also supports the develoment of essential transferrable skills and attributes that are valued by employers. It is designed to break down barriers for entering the workplace, by building confidence to secure and sustain job opportunites across a range of sectors