A collection of worksheets designed for pupils to work through, giving clear evidence for Assessment Criteria 1.1, 1.2, 2.1 and 2.2.
Eight worksheets altogether, which I find best photocopied onto A3. Designed so that higher ability pupils can work fairly independently.
Pupils start by watching an episode of Benidorm- the worksheets are based around Series 7, Episode 6 but could be edited easily to be used with any episode.
They are then given a flow diagram showing the team of the Solana Hotel.
Their task is initially to describe the role of each team member from the diagram.
They then look at each character individually and describe good and bad customer service skills shown by that team member in the episode they watched.
Eight worksheets altogether, which I find best photocopied onto A3. Designed so that higher ability pupils can work fairly independently.
Pupils start by watching an episode of Benidorm- the worksheets are based around Series 7, Episode 6 but could be edited easily to be used with any episode.
They are then given a flow diagram showing the team of the Solana Hotel.
Their task is initially to describe the role of each team member from the diagram.
They then look at each character individually and describe good and bad customer service skills shown by that team member in the episode they watched.
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£2.00