Hospitality and Catering: Use of technology in industry

Lesson Overview: This lesson focuses on how various technologies are transforming the efficiency and customer experience in the hospitality and catering industries. Pupils will explore the roles of key technologies such as Electronic Point of Sale (EPOS), contactless payments, iPads/tablets, apps, WiFi, QR codes, drones, robots, Near Field Communication (NFC), and LCD displays in improving operations. Through real-life examples and interactive tasks, pupils will gain an understanding of how these technologies contribute to the smooth functioning of hospitality establishments. They will also analyze the advantages and disadvantages of each technology and how these innovations impact both the business and the customer experience.