pptx, 3.38 MB
pptx, 3.38 MB
pptx, 2.33 MB
pptx, 2.33 MB
pptx, 576.96 KB
pptx, 576.96 KB
pptx, 1.81 MB
pptx, 1.81 MB
pptx, 1.86 MB
pptx, 1.86 MB

Unit 3: Customer care and working procedures

3.1 Deal with customers and colleagues – “the moment of truth”

3.2 Identify the essential personal skills required when working in the travel and tourism industry

3.3 Follow basic procedures when handling customer enquiries, making reservations and payments

3.4 Use reference sources to obtain information

3.5 Explore the presentation and promotion of tourist facilities

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williamsl10

4 years ago
5

An incredibly helpful resource that has helped me deliver the IGCSE course. The content is clear and concise and I would fully recommend this resource for any new teachers to the course.

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