This is an introduction to General Office Skills for teenagers and adults with additional educational needs. It is a full course and includes student worksheets, a task book, templates, exam and extras. The resource is intended to introduce students to office skills, including: Communication media in an office environment Routine office tasks, using equipment and technology Safe working practices Working as part of a team Topics include: Filing systems Office services, duties and responsibilities Data protection Processing business documents Office etiquette ** These worksheets are designed to cover the following learning outcomes: ** Describe the different office services, duties and responsibilities performed within an organisation Explain the different communication media used in the office environment Describe the essential elements of a good filing system to include advantages and disadvantages of different methods of classification Explain the concept of data protection Discuss limitation of damage to persons and property in the event of emergencies Perform routine office tasks using a range of office equipment and technology Communicate information effectively on behalf of self and others using a range of media Process a range of business documents according to established procedures Use a paper based system and a computer system to enter and retrieve data Process incoming and outgoing calls including conveying information accurately Apply safe working practices including care of office equipment Maintain an organised, tidy and pleasant working environment Can this resource be used online? Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? All components are available in the zipped folder, i.e. student worksheets, a task book, templates, exam and extras. Student Worksheets: 72 Pages Student Task Book: 23 Pages Slides: 46

This is a collection of practice worksheets using Spreadsheet Methods, for teenagers and adults with additional educational needs. It is a full course and includes student worksheets, files for students and a sample exam. The resource is intended to give students practice with spreadsheets, including: Spreadsheet functions Using a spreadsheet application Producing basic charts and graphs Topics include: Creating and modifying spreadsheets Spreadsheet vocabulary Using formulae and functions Using formatting commands Practising all concepts **These worksheets are designed to cover the following learning outcomes: ** 1 Outline typical spreadsheet functions including document creation 2 State the primary functions and processes involved in creating a spreadsheet document 3 Use the language associated with spreadsheet applications 4 Use with confidence a spreadsheet application to enter and edit text, numbers and dates, and insert and delete columns and rows 5 Use arithmetic operators to add, subtract, multiply and divide 6 Use formulae and functions within a spreadsheet including sum, average, max, min and count 7 Use a range of formatting commands including font size, font colour, background colours, bold, alignments, borders, numbers, decimals and dates 8 Modify a spreadsheet document by adding repeating column or row titles, page numbers, date or text to headers and footers, and adjusting to fit on to one page 9 Produce a range of basic charts and graphs including pie, column, bar and line with titles and labels. Can this resource be used online? Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. These worksheets can be printed, and teachers can use them for whole-class teaching using a projector or interactive whiteboard. This resource is not fillable online, and it is recommended that worksheets are printed. Alternatively, students can split their screens to read the instructions and carry out the activities at the same time. What is included? All components are available in the zipped folder, i.e. student worksheets, files for students and a sample examination. Student Worksheets: 96 Pages

This is an introduction to Personal Effectiveness for teenagers and adults with additional educational needs. It is a full course and includes student worksheets and teaching slides. The resource is intended to introduce students to personal effectiveness, including: Goals and action plan Personal responsibility Interpersonal skills Group work Topics include: Principles of personal effectiveness Self-management Learning styles and study tips Short and long-term goals Conflict and negotiation Team project Qualities of an effective team Team meetings These worksheets are designed to cover the following learning outcomes: Outline the principles of personal effectiveness Compile a range of methods and strategies to achieve personal learning goals to include external and self-evaluation Compare personal strengths and weaknesses in the learning process to include establishing own learning style Describe areas of personal responsibility in health, hygiene and safety in a range of civic and vocational contexts Define the characteristics of good group or team work, to include differentiation of roles within a team and adherence to established rules and guidelines Implement a practical action plan designed to accomplish short and long-term learning goals, to include ongoing feedback and monitoring of achievement Respond to personal and or interpersonal issues or challenges that arise in a civic or vocational context, to include identifying the features and cause of the issue, finding and implementing a solution, and evaluating the outcome of the action(s) taken Demonstrate negotiation skills and an ability to deal with conflict, to include giving and receiving constructive criticism, compliments and feedback Use appropriate safe and hygienic practices in a variety of civic or vocational contexts Work as a member of a team or group, to include taking the lead in an activity or task. Can this resource be used online? Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? All components are available in the zipped folder, i.e. student worksheets and teaching slides. Student Worksheets: 138 Pages Teaching Slides: 49 Slides

This is an introduction to Customer Service for teenagers and adults with additional educational needs. It is a full course and includes student worksheets and teaching slides. The resource is intended to introduce students to customer service, including: Principles of good customer service Communications and interpersonal skills Working as part of a team Quality customer service Legislation The customer Topics include: Quality service standards Elements of good customer practice Reading, writing, speaking and listening skills Customer service skills Dealing with customers Stages of teamwork Team project The Customer Charter Health and safety These worksheets are designed to cover the following learning outcomes: Explain the principles of customer service Outline the importance of quality customer service Distinguish between internal and external customers Outline the role of communications in customer service Identify key customer service activities within a work, social or voluntary environment Identify the key roles of a range of individuals involved in providing customer service Assume responsibility for dealing with customer complaints in a range of situations Use with confidence the personal and practical skills required to carry out customer service interactions and responsibilities Use the procedures, information sources and documentation associated with customer service Provide effective customer service Participate in group or team based activities that contribute to effective customer care Can this resource be used online? Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? All components are available in the zipped folder, i.e. student worksheets and teaching slides. Student Worksheets: 213 Pages Teaching Slides: 99 Slides

This is an introduction to Retail Sales Techniques for teenagers and adults with special educational needs. It is a full course and includes student worksheets, slides, teacher notes and extras. The resource is intended to introduce students to retail sales techniques, including: Key principles and terminology of retail selling Retail products and services Selling skills Retail legislation Health and safety in retail Topics include: Different types of of retail Retail vocabulary Principles of retailing Retail practices Role in retail Retail legislation, including the Consumer Protection Act Products and services Customer service These worksheets are designed to cover the following learning outcomes: Explain the key principles of the retail environment Explain key terminology and practices utilised in retail selling Outline the legal responsibilities and entitlements of staff and customers Differentiate between a range of products and services provided by the retail sector Describe the key benefits of an effective after sales services policy Describe a range of specific product characteristics to include features, benefits and advantages Outline the benefits of establishing a customer profile Employ a range of communication skills to present products and deal with customer complaints Employ customer relationship skills to identify customer profiles Can this resource be used online? This resource is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching, using a projector or interactive whiteboard. What is included? Student worksheets, teaching slides and templates Student Worksheets: 186 Pages Slides: 75

This is an introduction to Business English for teenagers and adults with special educational needs. It is a full course and includes student worksheets, teaching slides and extras. The resource is intended to introduce students to Business English, including: Telephone calls A meeting Drafting documents Composing documents Topics include: General telephone practice Responding to business phone calls Dealing with enquiries from the public Preparing for a meeting Attending a meeting Memorandum Formal letter Agenda Press release Composing electronic communications Proofreading These worksheets are designed to cover the following learning outcomes: Distinguish between internal and external business communications to include written telephone messages, electronic communications, memoranda and letters Distinguish between formal and informal English language structures in written and spoken communication Compile a key business and job specific vocabulary Use spoken language effectively and appropriately in a range of business contexts to include initiating and responding to business telephone calls, booking services, making appointments and dealing with enquiries from the public Compose a range of communications for business purposes, accurately and concisely, using appropriate tone and vocabulary, to include letters, memoranda, and electronic communication Draft a range of documents for business purposes to include notices, agendas, advertisement, press releases or company related articles Proofread a range of business documents accurately to include spelling, punctuation, vocabulary Can this resource be used online? Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? All components are available in the zipped folder, i.e. student worksheets, teaching slides and extras. Student Worksheets: 132 Pages Teaching Slides: 52 Slides

This is an introduction to Teamworking for teenagers and adults with special educational needs. It is a full course and includes student worksheets, teaching slides and templates. The resource is intended to introduce students to teamwork, including: Team theory Personal audit Team working skills and participation Evaluation and feedback Topics include: Skills for effective team work Team roles Strengths and weaknesses Team games Team objectives Team project Reflection of own role Conflict resolution Problem solving These worksheets are designed to cover the following learning outcomes: Describe the functions of teamworking, to include its advantages and disadvantages, and identification of different types of teams Outline the contribution of an individual to a team Identify personal strengths and weaknesses as a member of a team Identify the principal elements and stages of team development, to include roles and impact of personality types Assist in setting team objectives and on-going evaluation of progress Participate in core teaming activities, to include listening to others, communication, problem solving, finding solutions and conflict resolution Demonstrate awareness of other team members ideas and opinions Participate in feedback loops, i.e. giving and accepting appropriate feedback Work effectively as a member of a team Can this resource be used online? Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? Student Worksheets: 76 Pages Slides: 65

This is an introduction to Internet Skills for teenagers and adults with special educational needs. It is a full course and includes student worksheets and teaching slides. The resource is intended to introduce students to Internet skills, including: Internet tools and terminology Safety on the Internet Navigating the web Using and maintaining webmail Topics include: Internet uses Web browsers Search engine The World Wide Web Internet tools and terminology Using different search techniques Security considerations Privacy considerations Social media Addiction to I.T eCommerce Email terminology These worksheets are designed to cover the following learning outcomes: Outline the significance of Internet tools Explain terminology associated with the Internet Outline the main information security, privacy and applicable usage policy considerations associated using the Internet Outline the basic requirements necessary to gain Internet access Use a range of search techniques to locate information Use the browser print function to print from the Internet Use a web mail application to generate an e-mail Maintain a personal email account Navigate the web using browser toolbar buttons Respond to a received e-mail e.g. opening message, reading attached file, composing a response, attaching a new file, and transmitting the reply Can this resource be used online? Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? Student Worksheets: 92 Pages Teaching Slides: 59

This is an introduction to Relaxation Techniques for teenagers and adults with special educational needs. It is a full course and includes student worksheets and teaching slides. The resource is intended to introduce students to the concept of ways to use coping strategies, including: The benefits of relaxation Health and wellbeing Everyday problems and stress Dealing with stressful situations Relaxation techniques These worksheets are designed to cover the following learning outcomes: Identify the benefits of relaxation to personal and interpersonal life, their mind, their body their work life and their home life. Research and look at a variety of relaxation techniques, breathing exercise, meditation, walking, yoga, and see how they help to relax and calm the mind and the body. Practice a range of relaxation techniques in real life circumstances Identify a range of situations in which the ability to relax has been helpful to de-stress and deal with it. Evaluate the success in own personal life where using relaxation techniques helped to deal with different situations at home and at work. Topics include: Breathing techniques Visualisation Muscle relaxation Walking Tai chi Yoga Meditation Mindfulness Healthy living Sleep Daily schedule Can this resource be used online? Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? All components are available in the zipped folder, i.e. student worksheets and teaching slides. Student Worksheets: 85 Pages Teaching Slides: 47 Relaxation Techniques Vocabulary

This is an introduction to Using the Calculator for teenagers and adults with special educational needs. It is a full course and includes student worksheets and answers. The resource is intended to introduce students to the concept of using the calculator, including: Calculator basics Vocabulary Rounding and estimating Operations on the calculator Decimals, fractions and percentages Calculator practice These worksheets are designed to cover the following learning outcomes: Find digits 0-9 and the decimal point and necessary operations buttons (+, -, ÷, =) on a calculator Use a calculator to solve simple problems, e.g. add two items Use a calculator to correct work which has been completed without the use of a calculator Find and use a calculator on a mobile phone to work out how much several items will cost in a shopping trip Topics include: Using calculators Calculator keys The calculator display Maths words Addition, subtraction, multiplication and division on the calculator Patterns in numbers Mixed operations on the calculator Can this resource be used online? This resource is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What is included? Student Worksheets and Answers Student Worksheets: 116 Pages

Level 2 Pattern and Relationship This is an introduction to Pattern and Relationship for teenagers and adults with special educational needs. It is a full course and includes student worksheets and teaching slides. The resource is intended to introduce students to pattern and relationship, including: Finding patterns Completing patterns Describing patterns Designing patterns Topics include: Types of patterns Patterns in nature Patterns in everyday life Number, letter, shape, colour patterns Finding rhythm patterns These worksheets are designed to cover the following learning outcomes: Identify a range of regular / linear and irregular / non linear patterns eg. musical rhythms and phrases in a natural and built up environment. Identify number patterns eg. increases in steps of two. Use number to describe pattern eg. clapping out a rhythm, visual description of - two yellow, one red Design a simple pattern with a limited amount of variables. Can this resource be used online? This resource is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard. What additional materials are needed? None, all of the components are available in the zipped folder, i.e. student worksheets and teaching slides. Student Worksheets: 102 Pages Teaching Slides: 46 Slides