This full lesson covers B2 of Unit 17: Digital Marketing. The lesson centers around a wooden furniture business case study. Areas covered include; Digital Strategies to Meet Set Objectives Content Marketing (Relevance/Pressure to Keep Refreshed) Paid search advertising Search engine optimisation (SEO) Social media marketing Video marketing/Vlogging Email marketing Mobile applications (apps) QR codes Responsive website design The lesson contains links to external media and several tasks to engage learners. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson covers D2 Techniques to Meet Skill Requirements for Unit 6: Principles of Management. The lesson includes; • Recruitment. • Upskilling/reskilling/training. • Outsourcing. • Changing job roles. • Restructuring

This full lesson covers B1 Monitoring and Evaluating Customer Service Provision for BTEC Level 3 Business Unit 14: Investigating Customer Service, including; Using research from customers to identify improvements and monitor complaints. • Monitoring using: o customer profiles, data, e.g. types of customer, products or services provided, customer care and service o sources of information, e.g. customers, colleagues, management o methods, e.g. questionnaires, comment cards, quality circles, suggestion boxes, staff surveys, mystery shoppers, recording and sharing information. • Evaluating customer service, including: o analyse responses, e.g. level of customer satisfaction, quality of product or service, meeting regulatory requirements, balancing cost and benefits o planning for change, resolving problems/complaints.

This full lesson covers F2 of Unit 6: Principles of Management, including; • Setting quality standards. • Managerial commitment and staff buy-in. • Quality circles. • Partnership working with suppliers and customers. • Transparent and open communication

This full lesson covers F4 of Unit 6: Principles of Management, including; • Zero defect production and output. • Continuous improvement. • Improved output quality. • Reduced inspection requirements. • Supplier engagement and satisfaction. • Customer involvement and satisfaction. • Improved efficiency and profitability.

This full lesson covers B2: Indicators of Improved Performance for Unit 14: Investigating Customer Service, including; Reduction in numbers of complaints. • Increase in profits. • Reduction in turnover of staff. • Repeat business from loyal customers.

This full lesson, with detailed case studies, covers the Observation, Assessment and Planning Cycle for Level 3 Childcare Programmes, including NCFE CACHE, T-Level and BTEC.

This full lesson covers A3 Business Culture of Unit 6: Principles of Management, including; • Business vision, mission and values/ethos. • Influence of business culture on management practices. • Policies and procedures. • Management styles. • Structure of the workforce. • How people work. The lesson contains links to external media and several tasks to engage learners. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson covers the work of McClelland (Three Needs Theory). The lesson includes two large group tasks to help engage learners.

This full lesson covers A2 Functions of Management and Leadership of Unit 6: Principles of Management. Areas covered include; Functions of Management Functions of Leadership Finding the most effective path to success The lesson contains several tasks and links to external media to engage learners. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This lesson covers F5 of Unit 3: Personal and Business Finance and covers; Trade Receivable Days Trade Payable Days Inventory Turnover

This full lesson covers BTEC Level 3 Business Unit 14: Investigating Customer Service A2 Customer Expectations/Satisfaction Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson covers McGregor’s Theory X and Y Management theory. The lesson includes several video clips and a large practical group task to engage learners.

This full lesson covers A2 of Learning Aim A for Unit 3: Enterprise and Entrepreneurship in eSports. The lesson includes; Entrepreneurship is the ability and motivation to: o create, develop, organise, manage and grow a new enterprise, team or idea o anticipate risks and uncertainty and show determination and bravery in the pursuit of success and profit o deal with all aspects of planning, running and growing an enterprise, e.g. finance, marketing, legal aspects and production. • Esports entrepreneurial skills, e.g. talented, experienced, aware of competition, disciplined, persuasive, capacity to inspire others, good financial planning, team worker, good communication, good work ethic, able to deal with pressure, self-confident, aspirational, able to stand out, good work-life balance. • Entrepreneurial behaviours, e.g. confident, positive, passionate, takes the initiative, has self-belief, driven, adaptable, flexible, intuitive, imaginative, has a desire to succeed, has a clear vision, focused, curious, has realistic expectations, resilient. Images removed for copywrite reasons, you will need to add your own images e.g. business logos.

This full lesson covers A1: Meaning, Purpose and Terminology of the Law for Unit 23: The English Legal System for the Level 3 BTEC programme, including; Rights and duties, law and morality, law and rules. • Purpose of law, e.g. protection, upholding rights, maintaining order, delivering justice, evaluation of effectiveness of the legal system. • Differences between criminal law and civil law, purpose, remedies, punishment, parties to an action, standard of proof in criminal and civil cases. • Specific terminology used in civil and criminal cases, case names, current cases, having an impact on business

This full lesson covers BTEC Level 3 eSports Unit 4: Health, Wellbeing and Fitness for eSport Players A2 Benefits of Participating in Physical Activity for eSports Players, including; Maintaining good fitness for esports players: increased ability to cope with stress, improved cognitive function. • Physical health, e.g.: o healthy heart o appropriate body fat ratio o use of muscle to maintain strength and prevent degeneration o metabolic rate. • Psychological wellbeing, e.g.: o self-esteem o self-confidence o decrease in loneliness o increase in social wellbeing.

This full lesson covers BTEC Level 3 eSports Unit 4: Health, Wellbeing and Fitness for eSport Players A1 Different Types of Physical Activity, including; Sport, e.g. team games, individual sports. • Physical recreation, e.g. walking, cycling. • Outdoor activities, e.g. rock climbing, mountain biking. • Physical education, e.g. national curriculum sports, dancing. • Physical fitness, e.g. fitness classes, yoga.

This full lesson covers the work of Herzberg (Two Factor Theory). The lesson includes tasks that applies this theory to modern workplaces.

This full lesson covers the work of Maslow and his Hierarchy of Needs. The lesson includes numerous examples, video clips and tasks to engage learners.

This full lesson covers Vroom’s Expectancy Theory. This lesson is highly visual and includes a large scale group task to engage learners.