Apprenticeship Team Administrator, Manchester
Ada, the National College for Digital Skills
Manchester
- £25,000 - £28,325 per year
- New
- Quick apply
- Salary:
- £25,000 - £28,325 depending on experience plus 25 days holiday and 10% pension contribution.
- Job type:
- Full Time, Permanent
- Start date:
- 9th September 2024
- Apply by:
- 30 August 2024
Job overview
Role Overview: We’re looking for someone to play a key role at the heart of our Manchester team, responsible for supporting the apprenticeship team and apprentices with multiple aspects of our growing programme offer.
Location and travel: the post holder will be based in Manchester, with a requirement to be on-site for all face-to-face delivery weeks. The College has a non-contractual Pattern of Work statement and a Hybrid Working Policy that should be referred to regarding flexible/remote working. Some overnight travel to London may be required, for which travel and accommodation will be covered.
Start date: 9th September 2024 or as soon as possible.
The closing date for applications is Friday 30th August 2024. We reserve the right to remove the advert should an excellent candidate be identified before this date, so early applications are recommended.
At Ada, our mission is to educate and empower the next generation of diverse digital talent. We are a ground-breaking college working closely with industry to design and deliver an education that supports our students, especially those from disadvantaged backgrounds and young women, into highly skilled digital roles and to lead flourishing lives more broadly. We run a high-performing sixth form for those interested in tech as well as Higher Level and Degree Apprenticeships working with 30+ companies such as Deloitte, Expedia, Booking.com, PwC, MoneySuperMarket, Lloyds Banking Group, Bank of America and many others.
The College has grown quickly since opening in September 2016, and we now have campuses in London and Manchester.
We are looking to recruit someone inspired by Ada’s mission and energised by the chance to play a key role in ensuring the apprentice's experience is at the heart of everything we do.
We’re looking for an individual to provide business support services to our apprentices, lecturers, and wider stakeholders. As a key member of our delivery team, your efficient and empathetic approach will help to deliver an outstanding learning environment for all. The successful candidate will be a committed team player with excellent organisational, administrative, and detail-oriented skills. You will consistently deliver outstanding customer service and be adept at building relationships across the college.
This is a hands-on and varied role, but the key elements of this include apprentice enrolment, data management, system administration, apprentice query support and safeguarding.
We are a supportive organisation which will help you achieve your goals through support and development opportunities.
In the Apprenticeship Operations team we believe in continuous improvement and we are always looking to improve and streamline our processes for efficiency and effectiveness. Our team comprises four members: two based in London and two based in Manchester, including yourself.
Main Responsibilities including but not limited to
Administration
Be the first point of contact for apprentices via the apprenticeship helpdesk; answering apprentice queries promptly.
Be proactive in communicating missing or late apprentices with lecturers and skills coaches.
Support the Front of House / Facilities Manager with reception/holiday cover and fire safety tests and processes.
Support the management of learner data, including enrolment compliance, attendance and work closely with the Apprenticeship Operations team and Data Team to ensure we are compliant with the ESFA funding rules.
Prepare clear communications for apprentices and employers on delivery schedules and key milestones.
Provide other administrative and project management support as needed both in our Manchester campus and remotely (this could include supporting lecturers with the setup of Google Classrooms and with the classroom logistics)
Take responsibility for the apprentice's journey together with the wider team
Be conscious of apprentice safeguarding concerns and assist the team in implementing support plans or directing apprentices to the right support networks
Data and systems management
Update key team dashboards with the latest information
Upload documentation into key systems such as REMS, The Apprenticeship Service, Valencia and BKSB
Complete internal audits of our data to ensure compliance
Site management & health
Supporting the Facilities Manager with health and safety; managing site access; acting as Fire Officer; covering reception
Administer first aid if needed (training provided).
Other Responsibilities:
Provide additional support to apprentices, including ad-hoc troubleshooting 1:1 support.
Engage with the wider Ada team to share best practices and contribute to a culture of collaboration and support.
Be aware of and comply with the safeguarding policy, code of conduct, regulations and policies of the College and its commitment to equal opportunities.
Collaboratively work on process improvements projects prioritised by the App Ops team.
The Person
Essential:
Experience in operations and administrative systems
Very good ICT skills - Proficient in GSuite/MS Office
Good numeracy/literacy skills
Outstanding organisation skills with the ability to prioritise effectively
A commitment to Ada’s mission and values and a passion for enabling everyone, regardless of background, to flourish and reach their full potential
Desirable:
An awareness of apprenticeships and the apprenticeship landscape
An interest in or willingness to learn about the digital technology landscape and digital skills ecosystem
Personal Qualities, Aptitudes and Skills:
Excels under pressure, maintaining a calm demeanour even when priorities shift
Proactive problem-solving ability
Adaptable and patient, able to manage many priorities at once and resolve concerns with empathy and compassion
An innovative self-starter, excited by the prospect of being involved in growing Ada and its impact.
Safeguarding
Ada, the National College for Digital Skills, is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment. The post holder will be subject to enhanced Disclosure and Barring Service.
(DBS) checks and references will be sought from previous employers prior to commencing employment.
Equal opportunities
Ada, the National College for Digital Skills, recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths.
Applicants with disabilities
Ada, the National College for Digital Skills, is keen to increase the number of disabled people it employs. We therefore encourage applications from individuals with a disability who are able to carry out the duties of the post. If you have special needs in relation to your application, please contact our HR Department via hr@ada.ac.uk.
Variations to this Job Description
This is a description of the job as it is at present and is currently at the date of issue. The job description will be reviewed and updated as necessary to ensure that appropriate revisions are incorporated and that it relates to the job to be performed.
Sponsorship
Sadly, we are unable to offer sponsorship for this role, so we can only accept applications from candidates who already have the legal right to work and remain in the United Kingdom.
Attached documents
About Ada, the National College for Digital Skills
- Ada, the National College for Digital Skills
- 1 Sutherland Street, Pimlico, London
- SW1V 4LD
- United Kingdom
At Ada, the National College for Digital Skills, we have a mission to work with industry to design and deliver an education that empowers all our students, especially women and those from low-income backgrounds, to progress into highly skilled digital roles and lead flourishing lives. Through our social mission and excellent digital skills provision, we are changing the face of the tech sector, expanding the talent pipeline and transforming lives.
The College focuses on achieving three aims:
- To be a centre of excellence for the teaching and learning of advanced digital skills
- To offer students a viable, high-quality alternative to university
- To be a beacon of best practice for employment-focused provision
Ada was announced by the Prime Minister in December 2014; England’s first new FE College since 1993, we opened our doors at our main campus in Tottenham Hale for the first time in September 2016. Since then we’ve gone from strength to strength including a Good with Outstanding features in our first and second Ofsted inspections.
The digital industry is experiencing epic growth but there is a talent shortage. Over 130,000 tech jobs are available each year in the UK but students are leaving education without sufficient knowledge and experience to get the job. We want to change this.
With Ada, students can learn relevant digital skills to pursue their dream job in tech. We are a unique community which puts computer programming at the heart of everything we do. Our students are the future game changers: challenging the norm, excited by change, and resilient in the face of adversity.
We want to remove the glass ceiling for women and individuals from low-income backgrounds in the tech industry. Everyone, from any background, is entitled to a quality education and a better future. Our community is united by digital so we work closely with Haringey Council and the local community to ensure the inclusion extends beyond the walls of Ada.
Location & Provision:
As of May 2021, we have 145 16-19 students enrolled, these students study the academically stretching BTEC in Computer Science along with a range of complimentary A-Levels.
Our Higher and Degree Level Apprenticeships in Digital Innovation (aligned to the Software Developer Standard) and Data Analytics and Visualisation (aligned to the Data Analyst Standard) have almost 200 apprentices enrolled from a range of organisations.
Our curriculum is academically stretching but practically rigorous and truly embedded with industry. Students are provided with a one on one coach from industry and employers help design and deliver our curriculum and careers advice. The positive impact to students and employers is demonstrable.
We are incredibly proud of what we have achieved in just four years, we have had some fantastic successes and plans for more to come. There are many ways to help make a difference to these young people and to the tech sector by volunteering, taking apprentices and philanthropy; for more information on working with us please visit www.ada.ac.uk
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