Call Center Rep
West Lancashire Community High School
United States
- $24 - $38 per hour
- New
- Quick apply
- Job type:
- Full Time, Permanent
- Apply by:
- 5 October 2024
Job overview
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely mannerFollow communication “scripts” when handling different topicsIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayFrequently attend educational seminars to improve knowledge and performance levelMeet personal/team qualitative and quantitative targets
Requirements and skills
- Previous experience in a customer support roleTrack record of over-achieving quotaStrong phone and verbal communication skills along with active listeningFamiliarity with CRM systems and practicesCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectivelyHigh school degree
About West Lancashire Community High School
- West Lancashire Community High School
- School Lane, Chapel House, Skelmersdale
- Lancashire
- WN8 8EH
- United Kingdom
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