Customer Service Advisor

Customer Service Advisor

LCBT - London College of Beauty Therapy (Part of Education for Industry Group EFI)

Permanent and Fixed-Term 6-month Contracts available

Full-Time, Monday - Friday

London, West End

About the role

Are you passionate about the beauty industry and helping students achieve their educational goals? Join our team at the London College of Beauty Therapy as a Customer Service Advisor!

Working within the Marketing and Sales team, the role of the Customer Service Advisor is to market the divisions within the group, predominantly the London College of Beauty Therapy. You will support to attract and retain new students from application through to enrolment.

You will liaise closely with the Registry department at interception points and support at open day and events. You will need an understanding of the beauty industry and courses we offer to enable you to provide comprehensive advice and customer service support to applicants.

You will be responsible for the front of house of the college, and it is a key requirement of this role that all communication is dealt with effectively, efficiently and in a friendly and professional manner at all times

About you

• You will need to be proficient in Excel and the updating and the management of databases.
• You will have minimum of a Grade C/4 in English & Maths GCSE (or equivalent) and a Beauty and/or Makeup qualification and/or knowledge.
• You will have knowledge of and prior experience of working in Further Education/college environments.
• Previous experience of working in a very busy customer services role is essential.
• You will have strong organisational skills, attention to detail and ability to work with a high level of accuracy
• You will have excellent communication, written and numerical skills.
• You will have strong sales ability and eagerness and dedication to meet targets and deadlines.
• You will be self-motivated and committed to own personal development.
• You will have a positive outlook and be a natural collaborator and team player.

If you are a positive and proactive individual looking to further develop your career in a dynamic and exciting environment, then we would love to hear from you!

Why The EFI?

We foster a culture where our team members can lean on each other, recognise each other and celebrate together! At the EFI, our students are at the centre of what we do, and as a result, we offer hugely rewarding careers – whatever your role at the EFI, you have the opportunity to change a student’s life! If you are looking for a fast-paced and autonomous role where you can really demonstrate your impact, then look no further.

Our carefully curated benefits package offers something for everyone, whether you’re interested in:

• Furthering your development through funded professional qualifications and a personal growth allowance
• Generous and flexible leave that suits your lifestyle, including an around-the-world trip after 5 years’ service
• Market-leading family-friendly pay, including 6 months fully paid maternity, adoption, and shared parental leave
• A monthly well-being allowance and financial loan structures to support your financial health

Salary:

From £23,400 to £26,000 per annum, subject to qualifications and experience

How To Apply/Next Steps: 

Please find the link to our application form here: EFI Application Form 

Please create an account and click Start Application to upload and submit your completed application form. Please note we do not accept CVs. 

Closing Date: 

8am on Tuesday 23 July 2024.  

Interviews/Recruitment Day: 

TBC - In-person, Newman St. London W1

More Information/Contact us: 

For more information about the EFI and LCBT, visit our EFI website and our LCBT website and refer to the job description. 

Please contact recruitment@fra.ac.uk for further information.