Customer Services Manager for FSCE

Future Stories Community Enterprise Ltd (FSCE) is a new start up business. We are looking for an experienced and detail-orientated Customer Services Manager to join our team. You will be the driving force behind our customer support service, ensuring that all interactions are efficient, empathic and to the highest standard. Your leadership will be crucial in resolving customer issues and enhancing service delivery.

You will be employed by Reading School but working for FSCE, which is a trading arm of the school set up to promote social mobility and impact in Grammar Schools.

Key Responsibilities:

• You will be the primary contact for customer queries and feedback.
• You will ensure all customer interactions are compliant with relevant company policies, including data protection (GDPR).
• You will drive process improvement and develop systems and tools that enhance the customer experience.

What We’re Looking For:

• Proven experience in customer service management, ideally in education.
• Strong leadership and problem-solving skills.
• Excellent communication skills, both written and verbal.
• A proactive, solution-led approach with a commitment to a high level of customer service.

At Reading School, we have a clear educational philosophy and a deeply rooted commitment to social mobility. In all we do we seek to nurture character and develop academic excellence, and we know that what we do really matters. More than 10% of our Year 7 students come from disadvantaged backgrounds and we are proud of the difference that we make. In 2023, the school was rated the Sunday Times South East State School of the Year.

We are a short walk from central Reading and close to transport links. Reading is a diverse place to live with arts, culture and heritage at the heart of the town.

Hours of work: 37 hours per week, Monday to Friday, term time only plus two weeks.

Deadline for Applications: Sunday 10 November

Application Process

To conform with our Safer Recruitment process, all applicants must complete an application via our recruitment portal. Links to the portal can be found on our website: https://www.reading-school.co.uk/vacancies

Stand-alone CVs will not be considered for shortlisting.

Candidates should complete the personal statement section of the application form clearly detailing how their skills and experience meet the job description and person specification.

Application Forms will be reviewed on receipt. Early application is advised as we hold the right to close the application process early if a suitable applicant applies and is appointed.

Safeguarding guidelines look to references being obtained prior to interview. Please ensure any referees who you are happy for us to contact before interview are aware that they may be asked to provide a reference with a relatively short deadline.

If you have any queries regarding our current vacancies or the Safer Recruitment process, please contact: hr@reading-school.co.uk or by telephone: 0118 901 5600

Reading School is committed to safeguarding and promoting the welfare of children and young people. The successful candidate must be willing to undergo an Enhanced DBS Disclosure. Full details of our Safeguarding - Staff Recruitment Policy and Data Policy can be found on our website.

Reading School seeks to create a diverse workforce. We will consider all qualified applicants for employment without regard to sex, race, religion, belief, sexual orientation, gender reassignment, pregnancy, maternity, age, disability, marriage or civil partnership.