IT Services Co-ordinator

As an IT Services Coordinator your primary responsibility will be to act as the Site Coordinator for one of put five College buildings within Liverpool. 

You will help to manage IT resources, work with other IT staff, and get the opportunity to use your skills and knowledge to broaden the skills of the IT Services department, to help us meet the demands of staff and students. 

Overall, we welcome applications from candidates who are passionate about IT Services and understand how they can use this to support student and staff success. 

Key Responsibilities

• Be the site Co-ordinator with responsibility for the IT resources and management of staff.
• Provide general 1st / 2nd / 3rd line IT support to users on-site.
• Provide technical solutions for users.
• Responsible for site-resources and allocations.
• Follow documentation processes and procedures for new and existing site resources. Maintenance of the software catalogue and current licences.
• Responsibility for the facilitation of on-site Exams (software and hardware).
• Deploy both hardware and software to facilitate the educational experience.
• Utilise knowledge of the area of work to support an effective, user-friendly and professional service. 
• Meeting SLAs.
• Provide general support for the teaching of students at college centres with a specific focus on Technology Enhanced Learning equipment and processes.
• Ensure an appropriate level of support is provided for the business support areas of the centre to ensure the continued operation of IT systems.
• Maintain IT equipment to ensure its efficient operation and performance levels.
• Demonstrate a range of IT equipment to staff / students to ensure their safe operation.
• Help to ensure through good working practices that the objectives, values and aims of IT Services and equipment and the college are achieved on time
• To contribute fully to the mission and values statement of the College Group ensuring its effective implementation in all aspects of college life.
• To take proactive responsibility for Health & Safety to ensure that a safe working environment and safe working practices are always maintained.
• To comply with the General Data Protection Regulations (GDPR).
• To support cross college activities as required, such as organizing events or assisting with enrolment.
• To understand roles and responsibilities around safeguarding all learners and contribute to maintaining a safe learning environment.

Skills, Knowledge and Expertise

Essential Criteria: 

•  Experience of working with colleagues to set quality standards and service standards to ensure effective operation of cross Group systems and initiatives.
• Experience installing and configuring Microsoft based operating systems and associated applications/services on Desktop equipment at enterprise levels.
• Technical knowledge of network related protocols and infrastructures specifically TCP/IP.
• Hands-on experience troubleshooting all levels of IT desktop hardware.
• Effective interpersonal and communication skills, both written and verbal.

 Desirable criteria:

• Experience of supporting complex enterprise level IT systems in a medium to large organisation.
• An understanding of Information security management and standards.
• Experience of maintaining vendor partnerships, ensuring that service provision is met and value is delivered.
• Experience of working with VMWare Horizons in the configuration and management of a virtualised environment.