zip, 14.8 MB
zip, 14.8 MB

ESL lesson plan for Business English ESL ELL and ELA learners about Customer Service. Enhance your students’ communication skills with this engaging and free business English TEFL resource.

In this unit we will learn how to;

Develop customer relations Deal with customer complaints problem-solve customer issues Encourage client loyalty

This Customer Service Business English ESL lesson plan follows a comprehensive learning structure, including;

A warmer Two closed exercises One open exercise Group activity Revision

This lesson plan is for ESL business and work students and should take around 60-90 minutes depending on teacher style. It’s recommended for students level A2 and above. This lesson plan is available in PDF and Google slides

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5

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Bridget66

5 years ago
5

I am working on an assignment and have found this lesson plan very useful and inspiring.

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