ESL lesson plan for Business English ESL ELL and ELA learners about Customer Service. Enhance your students’ communication skills with this engaging and free business English TEFL resource.
In this unit we will learn how to;
Develop customer relations
Deal with customer complaints
problem-solve customer issues
Encourage client loyalty
This Customer Service Business English ESL lesson plan follows a comprehensive learning structure, including;
A warmer
Two closed exercises
One open exercise
Group activity
Revision
This lesson plan is for ESL business and work students and should take around 60-90 minutes depending on teacher style. It’s recommended for students level A2 and above. This lesson plan is available in PDF and Google slides
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