Primary: Oops & Ouch! A way to manage difficult conversations

This lesson explores a key tool to use when having difficult conversations,
or when something has been said that has caused upset or offence.

The ‘Oops & Ouch’ tool comes in use during difficult moments, making
space for learning opportunities.

This lesson helps your students practice more key skills involved in
strengthening the level of respect in a dialogue.

‘Oops’ teaches empathy, sensitivity, responsibility and self-reflection,
while ‘Ouch’ requires honesty and calls for an awareness of an
imbalance of respect