WJEC Hospitality and Catering; 1.2.3 Customer expectations

Learning objectives:

• To know trends in the UK Hospitality and Catering Industry
• To know and understand how hospitality and catering provision adapts to satisfy media interest and influence.
• To know and understand how awareness of competition from other providers affects hospitality and catering provision.
• To know and understand how environmental concerns, and seasonality impact hospitality and catering provision.

Resource includes PowerPoint presentation with starter and plenary activities. The slides cover trends in the hospitality an catering industry, and seasonality.
There is an activity for pupils to design a menu (will require the internet to research seasonal ingredients and to look at an existing menu).
There is also an information shet and questions based on social media influence.