Students should be able to explain what is meant by the term customer service and the features of good customer service. Each activity aims to build upon students understanding of the importance of customer service in a business setting. Learning Objectives •To be able to define what is meant by ‘customer service’. •To be able to explain the importance of customer service. Included: PowerPoint Starter Three Main Activities Plenary Lesson Plan

This resource is the perfect assessment tool that can be used when teaching about online safety. There are fifteen multiple choice questions that explore how to be safe online. Easy to use resource and no preparation required. Simply print out the resource that is in a PDF format for students to complete. Included: Colored version of the ‘Online Safety - Multiple Choice Quiz’ Answer sheet for teacher included

This resource is the perfect assessment tool that can be used when teaching about fixed and variable costs. There are fifteen multiple choice questions that explore business costs. Easy to use resource and no preparation required. Simply print out the resource that is in a PDF format for students to complete. Included: Colored version of the ‘Fixed and Variable Costs - Multiple Choice Quiz’ Answer sheet for teacher included

An interactive escape room lesson that explores the key components of good customer service. There are six fun task cards that include activities relating to the features of good and bad customer service. The lesson provides a fun and interactive introduction to some of the benefits and limitations for a business when implementing good customer service. Lesson Objectives: •To be able to identify the components of good customer service •To be able to explain the benefits and limitations of good customer service Included: Six task cards PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students

This resource is the perfect assessment tool that can be used when teaching about customer service. There are fifteen multiple choice questions that explore the features of good customer service. Easy to use resource and no preparation required. Simply print out the resource that is in a PDF format for students to complete. Included: Colored version of the ‘Customer Service - Multiple Choice Quiz’ Answer sheet for teacher included

An interactive escape room lesson that explores fixed and variable costs. There are six fun task cards that include activities relating to fixed and variable costs, and explores examples of each type of cost. Lesson Objectives: To be able to identify fixed and variable costs. To be able to explain fixed and variable costs. Included: Six task cards PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students

This resource is the perfect assessment tool that can be used when teaching about the concept of needs and wants. There are ten multiple choice questions that explore examples of needs and wants. Easy to use resource and no preparation required. Simply print out the resource that is in a PDF format for students to complete. Included: Colored version of the ‘Concept of Needs and Wants - Multiple Choice Quiz’ Answer sheet for teacher included

This resource is the perfect assessment tool that can be used when teaching about the meaning of ‘digital footprint’. There are fifteen multiple choice questions that explore examples of what should and should not be posted online and how to have a positive digital footprint. Easy to use resource and no preparation required. Simply print out the resource that is in a PDF format for students to complete. Included: Colored version of the ‘Digital Footprint - Multiple Choice Quiz’ Answer sheet for teacher included

This resource is the perfect assessment tool that can be used when teaching about the purpose of ‘Business Plans’. There are fifteen multiple choice questions that explore the key features of a business plan. Easy to use resource and no preparation required. Simply print out the resource that is in a PDF format for students to complete. Included: Colored version of the ‘Business Plans - Multiple Choice Quiz’ Answer sheet for teacher included

supply chain management

This resource is the perfect assessment tool that can be used when teaching about the meaning of ‘business failure’. There are ten multiple choice questions that explore the key features of business failure. Easy to use resource and no preparation required. Simply print out the resource that is in a PDF format for students to complete. Included: Colored version of the ‘Business Failure - Multiple Choice Quiz’ Answer sheet for teacher included

Word search focused on introducing what is meant by digital footprint. This is a perfect bell ringer activity for students to begin learning about the key terminology relating to digital footprint. Key words: Footprint Online Website Internet Digital Friends Family Stranger Search Email Photo Tweet Trail Delete Content Safety

Students should be able to identify the meaning of ‘digital footprint’. Each activity aims to build upon students understanding of how to have a positive digital footprint and what we should not share online. Learning Objectives To be able to define what is meant by ‘digital footprint’. To be able to explain what information we should and should not share online. Included: PowerPoint Starter Three Main Activities Plenary Lesson Plan

An interactive escape room lesson that explores the purpose of supply chain management. There are seven fun task cards that include activities relating to what is meant by ‘supply chain’ and the key features of supply chain management. Lesson Objectives: To be able to define what is meant by ‘supply chain’. To be able to explain the features of a supply chain. Included: Seven task cards PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students

An interactive escape room lesson that explores the features that impact where a business chooses to locate. There are seven fun task cards that include activities relating to how a business chooses the best location. Lesson Objectives: •To be able to identify the key factors that help a business decide where to locate. •To be able to explain the main factors influencing a businesses choice of location. Included: Seven task cards PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students

Students should be able to identify the meaning of ‘assets and liabilities’ and the purpose of creating a balance sheet Each activity aims to build upon students understanding of the features of assets and liabilities. Learning Objectives •To be able to identify what is meant by the term ‘asset’ and ‘liability’ . •To be able to construct a balance sheet with financial information. Included: PowerPoint Starter Three Main Activities Plenary Lesson Plan

An interactive escape room lesson that introduces students to economics. There are seven fun task cards that include activities relating to opportunity cost, scarcity, macroeconomics and microeconomics. Lesson Objectives: •To be able to identify the key features of economics. •To be able to explain the difference between micro and macro economics. Included: Seven task cards PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students

This resource is the perfect assessment tool that can be used when teaching about the meaning of ‘human resources’. There are fifteen multiple choice questions that explore the key features of human resources. Easy to use resource and no preparation required. Simply print out the resource that is in a PDF format for students to complete. Included: Colored version of the ‘Human Resources - Multiple Choice Quiz’ Answer sheet for teacher included