IT Support Technician

An enthusiastic and suitably qualified IT Support Technician is required to support the development of the Wishford group of independent schools.

The successful candidate will have a good intellect, work ethic and a practical aptitude for IT & technology in general. Experience of providing IT & MIS support in a multi-site service business would also be beneficial.

This role is working within the Central IT Team, the role is based at Rupert House School in Henley. You should expect to work in other schools local to Rupert House, such as St Edward's Prep in Reading weekly, with trips to other schools such as Westonbirt and in the home counties monthly, to support the wider team.

Costs of travel and subsidence are fully reimbursed. Due to this, a full clean UK driving licence and own transport is required.

Responsible to: IT Service Manager/Group Head of IT Services

Hours, Salary & Benefits:

Hours: 5 days a week, (40 hours). 8:00am - 5:00pm with 1 hour unpaid lunch break.

Salary: £26,000 - £30,000 depending upon experience

Benefits:

• 5% employer pension
• EV scheme with Octopus
• Cycle to work scheme and shopping discounts
• Means tested staff discount
• Free lunch if working in one of our schools
• 25 days holiday + bank holidays per annum
• Access to the group's counselling scheme
• Access to fully funded apprenticeships, up to L7
• Personal accident at work cover
• Discretionary Christmas stand down

The successful candidate will have the following qualities:

• Honesty and integrity
• Ambition, energy, enthusiasm and commitment
• A positive can-do attitude and willingness to be hands-on
• Excellent communication skills and ability to build relationships
• A desire to achieve the very highest standards in everything they do
• Thoroughness and diligence
• Empathy to connect with colleagues
• Good time-management and task-management skills
• A full current UK driving licence

Education, Qualifications & Training

Essential:

• Educated to at least GCSE or A level
• CISCO / MICROSOFT / COMPTIA / AWS or similar IT/Cloud certifications or a desire to independently work towards one relevant to this role
• Good literacy and numeracy skills (GCSE Maths and English)

Experience:

Essential:

• Supporting users in the use of IT & cloud-based services

Desirable:

• Working in an educational environment

Knowledge, Skills & Abilities:

Essential:

• Excellent communication skills and a people person
• A can-do attitude and willingness to learn
• A passion for IT and technology, especially its effective use in an educational context
• Highly adaptable and agile

A working knowledge of:

• PC hardware with experience of diagnosing problems
• PC’s, MACs and operating systems including Windows 10 / 11 / MacOS
• Office 365 and Microsoft Office 2019 / installation and operating
• Microsoft products including Microsoft Teams, OneNote, OneDrive and SharePoint
• AV equipment including interactive whiteboards / screens
• Experience of MIS systems

Desirable:

• Intune and End Point device management
• Experience using Microsoft Cloud technologies in the IaaS, PaaS & SaaS areas and implementation of projects in the cloud
• Knowledge of web services, API, REST, and RPC
• Microsoft SharePoint & PowerApps / Power Platform
• ITIL Foundation certified

Full job description can be found in the attached candidate pack.