Receptionist (Part time)

The Receptionist is the welcoming face of Horizon English School, Dubai, playing a critical role in providing first impressions and ongoing support to families and visitors. As a key member of the Admissions and Parent Experience Team, the Receptionist assists with a variety of front-of-house processes, underpinning the school’s commitment to exceptional service from the first point of contact through to enrolment and beyond. If you are looking for 2 days a week to make a positive impact on our school community this could suit you.

Key Responsibilities:

Front of House Excellence:

•                         Serve as the primary point of contact for parents, visitors, and the school community, ensuring a warm welcome and prompt, professional service. Ensure all visitors are signed in as per protocol.

•                         Efficiently manage incoming calls, directing enquiries, and providing information with courtesy and accuracy.

•                         Confidently answer frequently asked questions with accurate information as the first point of contact for all parent, staff and visitor enquiries.

Admissions and Tour Coordination:

•                         Assist with scheduling and confirming school tours and open days, providing logistical support to ensure a smooth and positive experience for prospective families.

•                         Support the admissions process by helping with document collection, follow-ups, and ensuring a smooth transition for new students.

•                         Contribute to the maintenance of CRM data accuracy, supporting informed decision-making within the admissions process.

Customer Experience and Engagement:

•                         Maintain an in-depth understanding of the school's calendar, events, and activities to effectively communicate and engage with the parent community.

•                         Maintain open lines of communication to new & prospective parents ensuring that their concerns and feedback are handled effectively and efficiently; liaising with other school personnel as required.

•                         Uphold organizational excellence at the front desk, ensuring efficient operation and an inviting atmosphere. Ensure the reception area is tidy and presentable, with all necessary stationery and material.

Administrative Support

•                         Manage the absence mailbox by translating the information onto iSAMS (school management system), responding to emails from parents, disseminating the information to teachers, and recording absences accurately.

•                         Provide administration support to other departments as requested by the line manager.

General Responsibilities:

•                         Model and promote the school’s values in all interactions, fostering a culture of kindness, fairness, and ethical conduct.

•                         Adhere to safeguarding policies, maintaining a safe and supportive environment for all students.

•                         Maintain confidentiality and adhere to school policies, demonstrating a professional approach to all aspects of school life.

•                         Engage in personal development and contribute positively to the school’s community spirit.

Qualifications and Experience:

•                         Experience with CRM software, alongside a keen ability to navigate and leverage various administrative platforms.

•                         Exceptional communication skills, both written and verbal, complemented by a proficiency in the English language.

•                         A proactive, detail-oriented approach, capable of thriving both independently and within a collaborative team setting.

•                         Demonstrated ability to manage complex stakeholder relationships, embodying sensitivity, tact, and confidentiality.

•                         A strong alignment with Horizon’s values, promoting them passionately within and beyond our school walls.

•                         Flexibility to accommodate the dynamic needs of our community.

Horizon English School Dubai is committed to safeguarding and promoting the welfare of all its employees and pupils. A police check is a pre-requisite for all appointments and a vetting procedure is applied to all appointments.