School Success Coach

Job Title: School Success Coach

Apply by: 9am on Tuesday 8th October 2024

Contract: Permanent. Full-time (40 hours per week), working Monday - Friday.

Start Date: 2nd January 2025 or earlier

Location: Open to remote (with 12 compulsory trips to Exeter annually) or office-based applicants.

Are you deeply passionate about education but feeling like you're not making the impact you know you're capable of?

Tired of juggling too many demands? Ready to join a team of upbeat, driven individuals who share your passion—and love a good laugh along the way?

At Sparx, we believe we need teachers shaping the future of education. You know why you got into the profession, and we want to harness that drive to help you make a difference for millions of children.

Your Opportunity

Join Sparx Learning’s Schools Success Team as a School Success Coach, where you’ll be on the front line working with the teachers whose lives you’ll be improving. You will proactively support our schools to help them get maximum impact from Sparx Learning products and maximum learning for their students.

Your role will involve providing excellent end-to-end customer service for our 1000s of schools across all Sparx Learning products and building a user community to aid customer retention and expansion.

Day-to-day this will involve multiple remote conversations with school stakeholders, working to continuously improve the implementation and impact of Sparx and enhance customers’ product understanding and usage. You will listen carefully to deeply understand your customers’ experience so that you can coach them to achieve their goals.

Between meetings, you might be collaborating with your teammates to improve our internal processes, prepare for an upcoming webinar, or learn a new skill together. Or you might be working solo, updating important customer information, reaching out to your schools, or upskilling yourself on recent product updates.

Job requirements

Your Skills and Experience

We are looking for someone who has a passion for education, is proactive, and is driven to learn new skills, with Sparx supporting you to reach your full potential.

We’d love for you to have:

• Experience teaching
• Current knowledge of the UK secondary education system and a variety of EdTech solutions
• Experience working in a customer-focused role, problem-solving and owning complex issues through to resolution
• Confident presentation and training skills
• Excellent verbal and written communication skills
• Curiosity and active listening skills, with the ability to dig deeper and pick up on emotional and subtle cues
• A healthy attitude to feedback with the ability to self-reflect, seek and act on others’ opinions, and give praise and guidance to your colleagues
• Tact and assertiveness, able to challenge customers or internal staff when necessary to get the best outcomes for all
• Agility, resilience and a positive outlook on change & growth
• The ability to prioritise tasks effectively and manage a changing schedule and busy workload
• Strong organisational skills and a high level of attention to detail
• Confidence in interpreting and working with data and spreadsheets
• Comfort picking up new software and working with multiple tools. An eagerness to constantly improve knowledge
• Ability to follow set processes and use own initiative

It would be even better if you also have:

• Sales or account management experience
• Customer service experience
• Experience using a Customer Relationship Management tool

We believe in recruiting exceptional people and empowering them to do incredible things. We are committed to having a genuinely diverse team with a range of lived and learnt experiences. You might have skills in some but not all of the areas above, but If you think you can make a real difference to Sparx and the schools that we work with, we’d love to hear from you.

Key Responsibilities

• Provide proactive support, coaching, and advice to schools, using data to discover opportunities to improve customer usage and measure the efficacy of your interventions.
• Develop and maintain successful, sustainable relationships with key stakeholders in our schools such as Heads of Department, Headteachers, and School Group Leaders.
• Effectively handle escalated customer queries that arise from first-line support and direct school interactions.
• Maintain accurate records of schools and customer meetings.
• Stay up-to-date with what’s going on in Sparx, in our schools, and with trends in the market and education.
• Continuously reflect on and improve your coaching and communication and the internal team processes to scale and optimise our support offering.

A bit about us

At Sparx, our mission is to inspire and empower young people to reach their fullest potential. We believe in fostering an environment where future generations can achieve their dreams. Proudly serving over 2 million children, 40,000 teachers and 2,300 schools worldwide, we're continuously working hard to expand our impact even further and make a positive difference. We’re not just a company—we’re a community of innovators, thinkers, and doers who are united by a shared mission: to revolutionise education. Together, we’re:

Agile - we view change as an opportunity to continually improve. We adapt with pace, enthusiasm and determination

Empathetic - we listen to and try to think like others to aid our understanding and to enhance learning

Data Driven - we use data to make informed decisions to help solve the problems that really matter

United - we harness our collective and individual genius, and trust in each other’s strengths.

Our culture is all about learning and innovation, and we know that diverse teams that bring together different experiences and perspectives make better decisions and have better ideas.

Based at Oxygen House within the vibrant city of Exeter, we focus on offering the best support to our people and having a good presence in the office is just one of the ways we do this. Our office is truly an exceptional space, not only for the amazing people and collaborative environment but it comes complete with a welcoming atmosphere and complimentary organic meals, making it a place we’re sure you'll love to be…and did we mention the onsite gym and fitness centre!

Find out more about where we are based and our fantastic working environment here

Your Perks for Working with us!

We’re about living life, not putting it on hold. Sparx Learning employees have the opportunity to enjoy a whole range of benefits, a few of which include:

• 25 days annual leave, rising each year with length of service, to a maximum of 30 days, plus the opportunity to buy an additional 5 days leave
• Comprehensive private medical and dental insurance, life assurance, virtual GP and an employee assistance programme
• Company pension
• Enhanced family leave and pay
• A generous Individual Personal Development budget
• Sustainability is something we are passionate about, so we have a range of environmentally friendly benefits including green travel incentives, an electric car lease scheme and cycle to work scheme
• When based in the Exeter office, employees can enjoy locally produced, organic, free cooked meals

What is the interview process?

1st Stage: Virtual Screening Call - A chance for us to learn more about you and your experience, as well as for you to get to know more about us!

2nd Stage (From 1st to 17th October): Following a screening call, if you are successful you will be invited to attend an interview and assessment which will take place over a few hours on 1 day in October. You will meet some of the people you will work with, undertake role-focussed tasks, and be able to ask any additional questions you may have about Sparx.

Sparx does not hold a licence to sponsor visas. Therefore, we are unfortunately not able to process any applications that require sponsorship.

If you require an alternative recruitment method, or there is anything we can do to support you within the recruitment process, please do get in touch with us either by emailing us at recruitment@oxygenhouse.com or phoning us on 01392 440 400.