Student Enrolment and Frontline Services Manager (3 Months FTC)
Morley College
Lambeth
- Expired
- Salary:
- pro-rated based on £41,467 FTE (including LWA)
- Job type:
- Full Time, Fixed Term
- Start date:
- As soon as possible
- Apply by:
- 16 August 2024
Job overview
About Morley College London
Morley College London is a creative college, based around three main centres – North Kensington, Chelsea and Waterloo delivering accredited and non-accredited courses to the people of London.
As well as joining a creative, innovative leading London College focused on social justice and providing excellent teaching and learning opportunities for all, there are plenty of other rewards for working at Morley College London:
- Generous annual leave allowance (30 days) plus Bank Holidays
- Christmas closure period
- Excellent Local Government pension scheme with generous employer contributions
- Access to an employee retail savings platform, offering significant discounts at most major retailers
- 100% discount on the cost of undertaking a Morley course of your choice
- Season ticket loans and cycle to work scheme
- On site cafeterias
- A busy events calendar, offering you the chance to attend regular Morley creative exhibitions, student awards, dances, concerts and more
- A lovely work environment, surrounded by creative arts, music and friendly, helpful colleagues
If you want to make a difference and believe in the power of learning to build connections, community and skills, we'd love you to join us.
About the role
An opportunity has come up to join the Student Services at Morley College London. We are seeking a highly motivated and enthusiastic student services manager to take on an exciting role in overseeing frontline services all college enrolments. The successful applicant must have experience of leading and managing driven and dedicated student support teams with a proven track record of providing an excellent customer service experience. They will be responsible for managing cross college Student Experience and Reception team, ensuring they provide a high quality student support by handling all college enquiries and course enrolments.
The responsibilities also include data analysis, collating reports for management and making recommendations on process and systems improvement to streamline service provision for an exceptional customer experience. The role also requires cross collaboration with other college departments as required and ensuring college KPIs and targets are met through the exceptional management and leadership of frontline services. The post holder will take the lead in supporting the rolling key college systems for enrolment and enquiries management and ensuring they are proactively used by their teams at the college centres. This will involve proactive collaboration with Marketing, MIS, IT, curriculum teams and wider Student Services. As such the post holder will establish ongoing communication and positive relationships with students, peers, centre and external contacts to ensure students are provided with the best possible support through exceptional front of house information, advice and guidance.
You must possess excellent IT skills including knowledge on various databases, enrolment and enquiries management systems or software, setting up VLEs, apps and other digital platforms for an exceptional customer experience. Effective communication and inter-personal skills are fundamental to this role and this extends to communications to students, curriculum and other professional services staff as well as external partners. Additionally, you must have experience of leading and managing student support teams responsible for providing information, advice, guidance and support to students on a one-to-one basis and within a group setting, experience of supporting people with enquiries, including appropriate management complex technical enquiries and troubleshooting to ensure accessibility of digital platforms to customers
How to Apply
Closing date: Friday 16th August 2024 at 9:00am. Late applications will not be considered.
Please download the job description and application form below. Please email your application to recruitment@morleycollege.ac.uk
Please note that applicants should apply using the application form and CVs will not be considered. We are happy to accept applications in alternative formats from applicants, who, for reasons of disability, may find it difficult to fill in our standard form. Please contact the People Operations team by e-mail at recruitment@morleycollege.ac.uk or telephone 020 7450 1811 for further details. If you wish to apply for more than one job you will need to complete a separate application form for each position.
Important information
Morley College London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of our commitment to safeguarding, successful candidates will be subject to an enhanced Disclosure and Barring Service check, children’s barred list check and Social Media background checks.
Please note, it is an offence to apply for this role if you are barred from engaging in regulated activities relevant to children.
Morley College London is an Equal Opportunities employer. The College aims to reflect the diverse community it serves and welcomes applications from suitably qualified candidates from all backgrounds.
Attached documents
About Morley College
- Morley College
- 61 Westminster Bridge Road, Waterloo
- London
- SE1 7HT
- United Kingdom
Morley’s Waterloo Centre for Adult Education is one of the UK’s oldest and largest specialist providers of adult education, founded in 1889 by activist, feminist and educationalist Emma Cons.
Our Waterloo Centre is here for the curious – for those who want to learn while joining others in their pursuit of knowledge. It’s a cultural hub for adults.
A place to learn and discuss what you’ve learnt since 1889. Because it’s not just about what you learn – whether it’s a new language, sound engineering, jewellery making, childcare, medicine or maths – it’s about the people you meet along your journey.
Ever since our inception, we’ve believed that education and socialisation go hand in hand. So our Waterloo Centre for Adult Education offers the courses you need to continue your education. It’s a place to continue learning – from us and each other.
Our expert tutors are well-known professionals in their fields, with bags of knowledge and passion. So you could experience learning with artists, musicologists, scientists and more.
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