Trust ICT Support Officer

Trust ICT Support Officer

Closing date: 27th October

About Us:

Join our innovative and forward-thinking multi-academy trust, dedicated to providing high-quality education to students across our schools. Our team is committed to empowering schools with robust and responsive ICT solutions, supporting staff and students in achieving their potential through effective technology.

The Role:

We are seeking an enthusiastic and proactive Trust ICT Support Officer to deliver first-class technical support across our schools. In this dynamic role, you will provide on-site and remote support, helping to maintain and improve the Trust’s ICT infrastructure, ensuring smooth day-to-day operations.

Key Responsibilities:

• Provide first and second-line technical support to staff and students across the Trust’s schools.
• Diagnose and resolve hardware, software, and network issues.
• Assist with the installation, maintenance, and configuration of ICT systems, including servers, networks, and classroom technology.
• Monitor ICT systems and respond to incidents in a timely manner.
• Support the delivery of ICT projects across the Trust, ensuring alignment with the Trust’s strategic goals.
• Work collaboratively with school-based ICT teams and third-party providers to enhance service delivery.
• Provide training and guidance to staff on the use of ICT equipment and software.
• Ensure compliance with data protection policies and cyber security standards.

What We Are Looking For:

• Proven experience in ICT support, ideally within an educational or multi-site setting.
• Strong technical skills in hardware, software, and network troubleshooting.
• Experience with Windows and Mac operating systems, Microsoft 365, and Google Workspace.
• Knowledge of networking protocols and server management.
• Excellent communication and interpersonal skills with the ability to work collaboratively.
• A proactive, problem-solving approach with attention to detail.
• A full UK driving license and willingness to travel across Trust schools.

What We Offer:

• A supportive and inclusive working environment within a growing Trust.
• Opportunities for professional development and career progression.
• Access to the latest technology and tools.
• Generous holiday allowance and pension scheme.

Application and interview process

Deadline for applications: Sunday 27th October

Interviews: W/C 28th October

Submit Applications to: Dominique Stead, HR Business Partner at recruitment@greatschoolstrust.com

The selection panel will short-list candidates based on the information given in the comprehensive application form. Applicants will be assessed against the criteria for the role and candidate profile.

Our Commitment to Safeguarding

Great Schools Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Any offer made to a successful candidate will be conditional upon relevant pre-employment checks.