<p>Work book Part 2 Principles of customer service in the hospitality sector</p> <p>Linked to NCFE Certificate in Understanding Excellence in Customer Service for Hospitality</p> <p>15 page workbook with mindmaps, scenarios, wordsearches and more.</p>

<p>Retail Studies - Understanding retail consumer law</p> <p>Linked to NCFE Certificate in Understanding Retail Operations</p> <p>14 page workbook with a mixture of activities - short writing exercises, matching key words, research tasks.</p>

<p>Linked to NCFE Certificate in Understanding Retail Operations</p> <p>Understand how to deal with customer queries and complaints in a retail environment</p> <p>15 page workbook with scenarios that students are required to answer.</p>

<p>Retail studies unit - linked to NCFE Certificate in Understanding Retail Operations</p> <p>25 page work booklet with a range of activities including wordsearches, key terms, matching vocab, mindmaps and scenarios</p>

<p>Principles of customer service in the hospitality sector</p> <p>Linked to NCFE Certificate in Understanding Excellence in Customer Service for Hospitality</p> <p>25 page workbook with scenarios, mind maps, research and short written answers</p>

<p>This unit of work is aimed at the NCFE Certificate in English Level 2</p> <p>The unit is designed to encourage students to produce 4 pieces of work based around whether the Monarchy should be abolished.<br /> • 1x Letter (Letters must be in business convention in order to fulfil criteria.)<br /> • 1x Power point<br /> • 1x Hand written piece of writing<br /> • 1x 500 word essay</p> <p>This would be a good summer homework pack for years 8/9.<br /> Designed for students with SEN in a 14-25 college but will work across mainstream for letter writing, powerpoint and creative writing.</p>

<p>Designed for ELC History - WWII and the Home Front.<br /> Simple to follow worksheet. Could be used for homework or holiday work.</p>

<p>An activity based on Human Rights and what importance students place upon them.<br /> Card sorting activity and a worksheet</p>

<p>A mini unit of work designed to encourage students to produce a report and letter based on the idea that a mythical beast has been discovered in the school playground.</p> <p>Designed for post 14 SEN but would be suitable for years 7-9 and as a summer holiday homework project.</p>

<p>A simple lesson to look at the formality of the Royal Wedding invitations - some short comprehension questions.<br /> One off lesson.<br /> Designed for SEN students or lower years.</p>

<p>Simple worksheet designed to look at the Royal Wedding menu.<br /> Designed for SEN - interpreting texts</p>

<p>An introduction to prohibition and some of the key terms.<br /> Designed for ELC History but good as a little starter.</p>

<p>A worksheet with sources from</p>