This activity is great for teaching customer service skills, communication skills and problem solving.
There are 8 customer cards and 8 staff cards. The customer cards have a scenario that the customer needs sorting. The staff card has information to set the background/attitude of the staff. Any staff card can be put with any customer card, so there are numerous combinations that can be used.
These can be used to role play a scenario, where the learners can then feedback on their experiences. The learners can also either role play or suggest a better way of dealing with the situation, and analyse what went wrong in the examples.
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£4.00