Hospitality Studies – introduction to hospitality exam revision sheet (Beverage operations unit))

Another worksheet for use in a revision lesson. Although it could be easily modified into a practice exam. It includes practice questions which are designed around the cognitive verbs (skills students need to apply in their actual exam) i.e. ‘explain’, ‘describe’, recommend, decide, justify, identify, examine, apply.

There are questions about workplace hygiene e.g. cross contamination, coffee machine not cleaned regularly + personal presentation expectations for hospitality workers. Some questions where students must write a procedure for making a specified beverage are featured. A question where the student has to explain the difference between two options / things is included. A scenario where the student is an employee of Hello World travel and receives a call from a retired couple with questions is included. Students have to offer recommendations for accommodation, food venues, recreation options and a tourist activity. They must justify their choices. There is a scenario where 4 teachers go out for breakfast to a café and there are a series of mistakes made by the servers and some hygiene issues. Students must identify these errors and offer solutions (in a graphic organiser).

Resources designed for use in an 11 Hospitality Practices class in Australia (2019 curriculum). Unit 1: Introduction to Hospitality, Topic 1: Beverage operations and services. My school has 70-minute lessons. The assessment at the end of this unit was an examination (short response).