39 slide PowerPoint on customer service, the level is aimed at L2/L3 with a variety of activities throughout with differentiation. A great resource for most units and easily adapted.
Presentation aimed at college students in preparation for either mock interviews or preparing for career in a chosen industry.
I have delivered this session to Public services, Event management, Business and sports students L2 and L3.
Easily adaptable 42 slide PowerPoint.
Objectives
Update or start C.V’s in order to be prepare for future applications in your chosen service
To explain the purpose of an interview
To analyse previous interview’s and update our SWOT analysis
To identify some common questions and prepare answers in preparation for a mock interview
To identify why people aren’t successful at interview and develop areas which require improvement by utilising our SWOT analysis
To provide at least 15 answers to general interview questions and relate your answers to your chosen service
Unit worth of 7 PowerPoint slides, plenty of activities and home studies.
Also attached leadership styles powerpoint and worksheet for statutory and non statutory checklist.