1st Line Technician

Salary: Meridian Trust, Grade 4, Point 3 - Point 5 (£22,737 - £23,500)

Hours of work: 37 hours per week, 52 weeks per year

Based at Swavesey Village College

We have an exciting opportunity to join our expanding team as a 1st Line IT Technician with Meridian Trust. This key role will provide high quality service in response to IT Tickets from employees and schools, and responsibility for the quality of first line support to IT problems and queries from staff.  

The Opportunity

• Provide IT support to users and customers contacting our helpdesk. Ensure all jobs are logged within the Helpdesk and to provide remote support to telephone users.
• Ensure that the IT equipment is fully functioning and perform regular maintenance on ICT equipment.
• Set up new machines, swapping faulty devices, carry out fault-finding, repair equipment where possible and organise external repairs where necessary.
• Travel to our partner schools for IT patch visits and to assist our other Academy teams where required.

The ideal candidate

• Good educational background including GCSE or equivalent in English and Maths
• IT Qualifications or equivalent qualifications
• Good knowledge and experience of network fault finding.
• Working knowledge of a range of software packages including Microsoft Office Suite (including MS Windows)
• Good knowledge of PC hardware
• Professional conduct with colleagues and customers

Benefits of working for us: 

As a multi-academy trust of 30 schools, Meridian Trust can provide a wide network of opportunities for collaboration and career development for both teaching and support staff. With an initial teaching training facility and a teaching hub network within our Trust, there are ample opportunities to both, get into teaching, and develop within the profession. 

As well as the above we also offer: 

• Unlimited access to CPD via Meridian Learning 
• Free annual eye tests 
• Access to a free Employee Assistance Programme, offering mental health and wellbeing support 
• Unlimited value cycle to work scheme 

To see the full range of benefits available, please visit Employee Benefits - Meridian Trust

For more information about the role please download the Applicant Information Pack below.

Meridian Trust is a successful multi-academy trust founded on its commitment to people and communities.

Our proven approach over more than a decade has elevated us to a respected and admired academy trust, a national leader in education and a source of great pride to the communities we serve. The Trust currently operates 30 schools across Bedfordshire, Cambridgeshire, Peterborough, Lincolnshire and Northamptonshire and has forged strong links within all these communities. We are committed to high quality professional development and career opportunities for all staff. To find out more about the Trust, please visit: www.meridiantrust.co.uk

Closing date for applications is: Monday 15th July 2024 at 09:00am

Interviews to take place: W/C 15/07/2024

Meridian Trust reserves the right to close applications before the advertised end date upon identification of a suitable candidate. 

The Trust is committed to diversity and inclusion and equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, race, religion or belief and marriage and civil partnerships.

The Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All appointments will be subject to pre-employment checks, including an enhanced check with the Disclosure & Barring Service (DBS), as well as social media checks.