Information Support Officer

If you enjoy helping people and are committed to providing exceptional customer service, this is an excellent opportunity to advance your career and play a pivotal role in ensuring the smooth running of our student and visitor reception. 

As an Information Support Officer, your main responsibilities will include:

• Warmly welcoming and assisting students and visitors to ensure they receive timely and accurate information.
• Providing secondary support for course enquiries via phone and email, offering guidance and assistance.
• Offering crucial administrative support across multiple departments.

This position operates on a rota basis, and you may be required to work across both our Southport College and King George V College sites.

To excel in this role, candidates should have a Level 2 qualification in English/Literacy and Maths/Numeracy. Practical experience in providing information, advice, and support services is also essential, supported by strong interpersonal and communication skills.

You should be able to collaborate effectively within teams, prioritise customer satisfaction through excellent service, and perform well under pressure. Additionally, you should be able to quickly grasp and apply new information and demonstrate proficiency in using Microsoft Office.

The benefits of working for Southport College

At Southport College we value our staff and the contribution that everyone makes to the success of our College. For this reason, we offer fantastic support for all staff and staff development is encouraged throughout all departments. We offer a family friendly environment and support our staff so that they get the best out of their job and their time here. 

Many of the team have been here for many years, growing with us and progressing on to new challenges and roles. With mentoring available for all new starters, a free counselling service for all staff to take advantage of, as well as social activities like our fantastic Christmas celebration, we know that you would relish being part of our team.

Other benefits available include:

• Career average pension scheme
• In-house and external development across the year
• Free eye tests for eligible VDU users
• Free staff social events such as the College Christmas party
• Access to facilities such as free gym use, low-cost beauty therapy and hairdressing salons, Oasis refectory and Clouds Restaurant

For further details and to download an application form, please click the apply button.

Completed applications should be returned via email to personnel@southport.ac.uk. 

The closing date for applications is Friday 16th August 2024 (10:00am).

Interviews will be held within one month of the closing date.

Southport College is committed to safeguarding and promoting the welfare of children and young people and all employees are expected to share this commitment.

All appointments are subject to satisfactory pre-employment checks, including a satisfactory Enhanced criminal records check, with Barred List check if appropriate, through the Disclosure and Barring Service (DBS).