IT Helpdesk Assistant
Barnet and Southgate College
Barnet
- £9,500 - £10,487 per year
- New
- Salary:
- per annum inclusive of Outer London Weighting.
- Job type:
- Part Time, Fixed Term
- Apply by:
- 28 October 2024
Job overview
Hours: 14.4 hours per week, 52 weeks per year (0.4FTE).
Primary Location: To be confirmed, may be required to work at any college campuses
Barnet and Southgate College is seeking a part-time IT Helpdesk Assistant (0.4 FTE) on a fixed-term contract until July 2026. This role represents 40% of a full-time position, equating to 14.4 hours per week. This is an excellent opportunity for someone looking for flexible, part-time work.
In this role, you will be the first point of contact for all IT-related queries, providing first-line support to internal users. Responsibilities include logging and monitoring IT support requests, troubleshooting hardware and software issues, and promoting our helpdesk services.
Key Responsibilities :
- Operate the College’s IT Helpdesk service, providing timely and efficient support.
- Log, track, and escalate support requests, ensuring accurate records.
- Assist users with cybersecurity issues and remote access to IT resources.
- Collaborate with IT teams to ensure seamless service delivery.
- Maintain confidentiality and security of College data and equipment.
- Occasionally support evening and weekend helpdesk operations.
If you are looking for a part-time role, have strong IT skills, and enjoy problem-solving, we'd love to hear from you.
This post is subject to an Enhanced Disclosure application to the Disclosure and Barring service. Further information about this post, an application pack including job description and person specification and the application form can be found at: www.barnetsouthgate.ac.uk/The-College/job-vacancies
If you have any queries regarding this post, please email Jobs@barnetsouthgate.ac.uk and quote the relevant post/reference number.
Please note, due to the volume of applications we receive, we are unable to inform all applicants as to whether or not they have been shortlisted. Therefore, if you have not heard from us within one month of the closing date, please assume your application has been unsuccessful.
Attached documents
About Barnet and Southgate College
- Barnet and Southgate College
- Wood Street, Barnet
- Hertfordshire
- EN5 4AZ
- United Kingdom
Recently confirmed as Good by Ofsted, Barnet & Southgate College provides education and training to more than 13,000 students, delivering more than 30 subjects across our state-of-the-art campuses in Barnet and Southgate, North London. Joining us means being part of a large and vibrant community that benefits both students and staff alike.
Our college maintains a large and vibrant community that benefits our students in preparing them for progressing into the workplace, onto university and/or further qualifications through a broad range of full and part time courses – ultimately raising aspirations and providing greater opportunities to students of all ages, cultures and backgrounds.
Principal
Mr Neil Coker
Our Mission Statement - London is changing. The Economy is changing. So are we.
Our vision - To be the most innovative, inspirational and employment focused learning organisation in the education sector. We provide outstanding learning and employment related opportunities within every market we operate and to offer the highest level of expertise and knowledge which will enrich the personal and professional lives of our customers. The benefits include widening participation, tackling social exclusion, links with employers, industry and commerce and links with the London Economic Action Partnership (formerly the LEP)..
Ofsted
Proud to have been recently confirmed as ‘Good’ by Ofsted (March 2022), this outcome is a reflection of the committed and talented staff and students that make up Barnet & Southgate College.
Having the College recognised as Good in all areas, through the rigorous and in-depth inspection process, is a significant and valued milestone in our journey, but it is not our destination.
The full report into Barnet and Southgate College can be found here.
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