IT Specialist (1Yr Fixed Term)

We have a fantastic opportunity for an enthusiastic individual to join our IT and Audio Visual department as an IT Specialist.

As an IT Specialist you will provide technical support to students, and staff within Bradford College, particularly in the operation and maintenance of hardware and software (laptops, PCs, tablets, specialist software and other specialist hardware such as telecoms).

The role will help ensure both students and staff either on or off site receive the best support possible. This is not limited to just technical support as you will also provide advice and training where appropriate.

Please note that this is a Fixed Term role for 12 months to cover maternity leave.

Responsibilities include:

*      Install and configure computer hardware operating systems and applications

*      Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues

*      Troubleshoot system and basic network problems, diagnosing and solving hardware or software faults

*      Replace parts as required

*      Provide support, including procedural documentation and relevant reports

*      Follow diagrams and written instructions to repair a fault or set up a system

*      Support the roll-out of new applications

*      Set up new users' accounts and profiles and deal with password issues

*      Respond within agreed time limits to call-outs

*      Work continuously on a task until completion (or referral to third parties, if appropriate)

*      prioritise and manage many open cases at one time

*      Rapidly establish a good working relationship with staff and suppliers

*      Test and evaluate new technology

*      Provide cover when needed for the IT Services Service Desk

Hybrid working is negotiable for this role. This means you may be able to work a proportion of your time on campus and some remotely. We are open to discussing this with you during the application process as we recognise the benefits and importance of an environment that supports flexible working.

The Ideal Candidate

Our ideal candidate will be learner and quality focused with a commitment to our vision of working together to transform lives. You should be able to contribute to our journey to Outstanding, creating a positive working and study environment, and, Equity, Diversity & Inclusion should be embedded within your core values.

Education & Training

*      GCSE 9 - 4 or nationally recognised level 2 qualification in Maths or equivalent (E.g. GCSE A*-C, CSE 1, O-Level A-C)

*      IT related qualification or equivalent recent experience

Experience

*      Recent experience and in-depth knowledge of PC support, including both MS Office applications and desktop operating systems.

*      Recent experience of installing, maintaining and repairing PCs.

*      The ability to demonstrate and explain technologies to non-technical users.

*      Good interpersonal skills.

*      Ability to relate to users with a wide range of needs.

*      Ability to keep abreast of technology developments and willing to undertake training, as required.

For an informal discussion about the role, please email recruit@bradfordcollege.ac.uk

We reserve the right to close this vacancy early depending on the level of interest and number of applications so early application is advised.

Bradford College

At Bradford College our ambition is to transform the lives of our learners, help them to aim higher and support them to achieve their goals.

Located in the heart of Bradford, we offer a wide range of courses at varying levels, with something to suit everyone. Undergraduate to postgraduate and professional qualifications to distance learning and short community courses.

Our aim is to attract and retain knowledgeable, passionate and focused individuals who can inspire, motivate and support both learners and colleagues. With a can-do attitude and desire for continuous self-improvement, you could make a difference to the lives of everyone at Bradford College.

Benefits of working at Bradford College:

• Generous annual leave entitlement – equivalent to 30 days holidays, plus bank holidays
• Additional college closure days, including 2-week Christmas closure
• Local government pension scheme, with a generous 18% employer contribution
• Annual salary reviews
• Career progression opportunities – 54% of all vacancies are filled internally
• Free sports and gym facilities
• Free wellbeing initiatives and access to our exclusive staff indoor and outdoor wellbeing space
• Confidential employee assistance service and on-site mental health first aiders
• Access to Bradford College benefits hub, offering retail, travel, leisure and dining discounts and cashback
• Discounts on greener travel – cycle to work scheme & local MetroCard and Northern Rail discounts
• Access to hair and beauty treatments in our student-led Signature Spa
• On-site dining facilities, including our award-winning Grove restaurant
• A host of training development opportunities
• Fantastic campus facilities, a short walk to public transport links in the heart of the City of Culture 2025
• The opportunity to work for an organisation that is truly committed creating a better future for all through education and training.

For full details please click here

*If you have the drive to further develop your skills and abilities, you will be given the support and opportunities you need to enhance your career. This includes access to in-house training and CPD, professional and academic qualifications and mentoring.

Bradford College is committed to supporting and promoting diversity and inclusion amongst our staff and student body. We promote applications across all sections of the community, recognising the benefits a diverse workforce can bring and therefore particularly encourage applications from groups which are underrepresented in our workforce.

We are committed to safeguarding and promoting the welfare of young people and vulnerable adults and expect staff and volunteers to share this commitment. Pre-employment checks will be undertaken for this post including a check with the Disclosure and Barring Service. Please note that social media checks will also be undertaken during the recruitment process.

Please be aware it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children and vulnerable adults.