doc, 154 KB
doc, 154 KB
ppt, 324.5 KB
ppt, 324.5 KB
This lesson shows students a very well written letter of complaint and then encourages them to roleplay how they would deal with such complaints. Originally made for BTEC Business this could also be used for writing letters of complaint in English or as a precursor to a scene in Drama.
Tes classic free licence

Reviews

3

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diizylizzy

11 years ago
1

need the letter to make sense of this :)

estherbird

11 years ago
3

question is the letter within the documents, I can't find it? This will really help me in my customer service unit thanks

mycall4u

12 years ago
5

so adaptable to English lessons

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