Entry Pathways- Food Studies- Serving food and drink worksheets

A collection of worksheets designed for pupils to work through, giving clear evidence for Assessment Criteria 1.1, 1.2, 2.1 and 2.2.
Twelve worksheets altogether, which I find best photocopied onto A3. Designed so that higher ability pupils can work fairly independently.
Pupils identify what customer service is, giving examples of good and bad.
They identify eight stages of customer service in a restaurant, giving examples of good and bad.
They identify the consequences of good and bad customer service for the customer, the server and the restaurant.
They have the opportunity to practise customer service skills.
They then complete a restaurant task where they are the manager and have to describe their own qualities that they can bring to a restaurant team,
identify types of task,
assign duties to staff taking into account their personalities,
choose some staff to attend training courses with a given budget,
identify problems each member of staff may face taking into account their personality
and suggest informal and formal solutions to those problems.