Telephone Skills Business English Level 1

ESL lesson plan for Business English ESL ELL and ELA learners about Telephone Skills. Improve your students’ telephone communication with this engaging ESL lesson plan. With exercises, role-plays, group activities and a class telephone call activity, this TEFL resource has everything you need.

In this unit we will learn how to;

• Accept incoming calls
• Make outgoing calls
• Identify the caller
• Identify yourself
• Make a connection
• Leave and take messages

This Telephone Skills Business English ESL lesson plan follows a comprehensive learning structure, including;

• A warmer
• Two closed exercises
• One open exercise
• Group activity
• Revision

This lesson plan is for ESL business and work students and should take around 60-90 minutes depending on teacher style. This lesson plan is recommended for students level A2 and higher. This lesson plan is available in PDF and Google Apps.