An interactive escape room lesson that explores market research. There are seven fun task cards that include relating to primary and secondary research. Lesson Objectives: • To be able to identify what is meant by ‘market research’. • To be able to explain what is meant by primary and secondary research with given examples. Included: Seven task cards PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students

Students should be able to explain what is meant by the term customer service and the features of good customer service. Each activity aims to build upon students understanding of the importance of customer service in a business setting. Learning Objectives •To be able to define what is meant by ‘customer service’. •To be able to explain the importance of customer service. Included: PowerPoint Starter Three Main Activities Plenary Lesson Plan

About this item An interactive escape room lesson about sources of finance. Six fun task cards are included that explore both internal and external sources of finance. The lesson provides a fun and interactive introduction to the main sources of finance in business. Included: Six task cards to complete the escape room relating to sources of finance PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students

An interactive escape room lesson that explores Belbin’s team roles. There are seven fun task cards that include activities relating to the nine Belbin team roles. The lesson provides a fun and interactive introduction to the importance of team work and how identifying key team member skills can increase performance. Lesson Objectives: • To be able to understand Belbin’s team roles framework • To be able to apply Belbin’s team roles for team optimization Included: Seven task cards PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students

Worksheet that includes questions about artificial intelligence. The worksheet includes five questions that relate to artificial intelligence, what AI is able to do, and where AI is already currently being used. This is a quick prep activity that could be used to structure a full lesson, as it asks students to go into detail when explaining their answers. After students complete the activity, the answers could be debated with the whole class.

This lesson is designed around the iGCSE Business Studies curriculum (Cambridge) however could easily be used for other exam boards. This lesson focuses on Laissez-faire, autocratic, and democratic leadership styles. There is a printable starter and main activity included. Included: PPT (with bell ringer & plenary included) Starter Main Activity *Because of copyright issues I have not included examples of real world ‘leaders’ however I would recommend doing so to contextualize the issue for students.

Escape room activities that are the perfect supplement for any business studies course! An interactive escape room lesson that introduces students to the topic of health and safety in the workplace. There are six fun task cards that include activities relating to health and safety in the workplace. Lesson Objectives: • To be able to explain why health and safety in the workplace is important. • To be able to identify the various laws which governs health and safety in the workplace. Included: Six task card PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students

Students should be able to identify the meaning of ‘digital footprint’. Each activity aims to build upon students understanding of how to have a positive digital footprint and what we should not share online. Learning Objectives To be able to define what is meant by ‘digital footprint’. To be able to explain what information we should and should not share online. Included: PowerPoint Starter Three Main Activities Plenary Lesson Plan

About this item Students should be able to explain how to calculate changing home currency into a foreign currency. Each activity aims to build upon students understanding of what exchange rates are and how to calculate changing currency. Learning Objectives • To be able to explain what exchanges rates are. • To be able to explain how to calculate a variety of exchange rates. • To be able to change back to the dollar from another currency. Included: PowerPoint Starter Three Main Activities Plenary Lesson Plan

CRM management

An interactive escape room lesson about recruitment and selection. Easy to prep lesson, simply print the task cards off in advance. The lesson provides a fun introduction to recruitment and selection, and the various ways that businesses can recruit employees. Included: Five task cards to complete the escape room relating to recruitment and selection PowerPoint with starter and plenary Lesson Plan Answer sheet for teacher Answer sheet for students

Students should be able to identify the meaning of ‘market research’ and be able to explain what is meant by quantitative and qualitative research and data. Each activity aims to give students a basic understanding of different types of research that can be carried out, and the advantages and disadvantages of choosing each method. Learning Objectives To be able to define what is meant by ‘market research’. To be able to explain what is meant by quantitative and qualitative data. Included: PowerPoint Starter Three Main Activities Plenary Lesson Plan

Worksheet that includes questions about leadership styles. The activity includes a video for students to watch about the three main leadership styles (laissez-faire, democratic and autocratic leadership) students are to then answer the questions on the corresponding page. The written activity can be printed out or completed digitally. This is a quick prep activity that could be used to structure a full lesson, as it asks students to go into detail when explaining their answers. After students complete the activity, the answers could be debated with the whole class.

Included: x3 printable activities each suited for the different topics on motivation. Non-financial motivation Financial methods of motivation Scenario’s to apply students understanding of the methods Each could be used for a separate lesson and build upon student’s understanding of motivation in business.

About this item This resource is the perfect assessment tool that can be used when teaching about the marketing mix and the 4 p’s. There are fifteen multiple choice questions that explore the four elements of the marketing mix and how they are important in a business setting. Easy to use resource and no preparation required. Simply print out the resource that is in a PDF format for students to complete. Included: Colored version of the ‘Marketing Mix & 4 p’s - Multiple Choice Quiz’ Answer sheet for teacher included

Customer Service - Homework