The 3rd of a series of resources centered on and around the Retail industry They can be in adapted to suit a range of learner styles and levels and can be delivered individually, as worksheets or collectively as a final assignment. This particular series focuses on Customer Service and includes the following: The Customer Internal Customers Customer Profiles Customer Research Effective Customer Service Before, During & After Pro’s & Cons for the Company Presentation Task Non Verbal Communication Communication Task Experiences of Customer Service Customer Service Card Activity Series 1, 2 and 4 available at the TES Smartbooks Shop Look out for the FLASHCARD series that accompanies the Smartbooks Retail Series of Workbooks. The resource is in PDF Format but also available as a fully editable Word doc by request.

These series of resources has been created for those Teaching and Studying Pearson BTEC Workskills Certificate. The qualification itself is made up of over 100 Units and each unit requires assessment that can present evidence and demonstrate that all learning outcomes have been met. These Final Assignment Workbooks include various challenges, activities and tests to prove learners understanding and collate the evidence required to confirm they have met all outcomes. These concluding assignments can be completed by the individual learner and would normally follow 2 - 3 sessions of underpinning knowledge, group activities, research tasks and relevant delivery. This particular instalment in the series focuses on the importance or producing an effective and successful CV and covering letter and covers the following criteria. UNIT 26 - Using a CV and Covering letter to Apply for a Job 1. Know the purpose of a CV and covering letter 2. Know the type of information usually included in a CV and covering letter 3. Know the importance of references in a CV 4. Be able to produce a CV and covering letter for a job application A Fully editable WORD DOC version is available if required. Other Units in this series are available on TES and within the Grainge_Ed Resource Shop

The 2nd of a series of resources centered on and around the Retail industry They can be in adapted to suit a range of learner styles and levels and can be delivered individually, as worksheets or collectively as a final assignment. This particular series includes the following: Window Displays Visual Merchandising & Task Shop Floor & Sales Areas Manual Handling & Task Lifting Equipment Deliveries Stock Management Stock Checks Product Placement & Task Recap Quiz Series 1, 3 and 4 available at the TES Smartbooks Shop Look out for the FLASHCARD series that accompanies the Smartbooks Retail Series of Workbooks. The resource is in PDF Format but also available as a fully editable Word doc by request.

The 1st of a series of resources centered on and around the Retail industry. These 15 worksheets can be delivered individually, collectively and in any order. They can be in adapted to suit a range of learner styles and levels. This particular series includes the following: What is Retail? Jobs in the industry First impressions Retail Lingo Retail Sectors Customer Service (Observation Task) Taking Payment Cash Transactions Identifying Forgeries Checking a Check Till Problems Maths Task Chip and Pin Monopoly activity & Evaluation Recap Quiz Series 2, 3 & 4 available Look out for the FLASHCARD series that accompanies the Smartbooks Retail Series of Workbooks. The resource is in PDF Format but also available as a fully editable Word doc by request.