Enquiries Manager

About the School - NBH Senior

North Bridge House is a family of four independent day schools across five campuses for boys and girls aged 2 to 18 years. Families can benefit from the option of a stress-free all-through education or choose individually tailored preparation for the next stage of their child’s school career.

At North Bridge House, we are on a constant journey of getting to know and understand every pupil as a unique and rounded individual. We understand that success is not simply defined by outstanding academic achievement, but also by every pupil finding a direction in life that truly reflects their unique talents and personality.

It is our specialist expertise that ensures every pupil realises their true academic and personal potential – setting them on a clear journey to find their True North.

The school now has an exciting opportunity for an Enquiries Manager to join our fantastic team. 

About Cognita

Cognita is a global leader in independent education. Founded in 2004, we are a growing community of 100+ schools in 16 countries - in Europe, North America, Latin America, Asia and the Middle East - serving more than 85,000 students. Each of our schools are proudly unique, however our collective purpose is to create an environment where everyone can, ‘Thrive in a rapidly evolving world’.

About the role

The Enquiries Manager serves as the initial touchpoint for prospective parents and guardians reaching out through phone, digital platforms, email, or face-to-face events like Open Days. This role embodies the high caliber of customer service that North Bridge House is known for, setting the stage for a smooth transition to the appropriate Admissions Officer or Manager for the specific campus of interest.

Efficiently logging all client interactions in MS Dynamics is crucial for a fluid transition to the admissions team. This process not only ensures the integrity and enhancement of data quality but also supports the generation of insightful data analytics for the admissions staff and executive leadership.

Who we are looking for: 

We are seeking a personable and engaging individual who naturally connects with others and thrives in social interactions. This role requires a passion for exceptional customer service and a talent for communication across various levels with grace and professionalism. The ideal candidate will be adept at juggling multiple stakeholder needs, excel in a team setting, and possess superior organisational skills with the ability to adapt as necessary. A composed demeanor under pressure, meticulous attention to detail, and a methodical work ethic are essential. Proficiency in data handling and Microsoft applications is expected, alongside a proven track record of success and learning from past challenges. Experience in direct customer engagement, preferably in sales and service, and familiarity with a dynamic, service-oriented environment is required. Knowledge of customer databases, CRM tools, and digital platforms is beneficial, and insight into the competitive education sector is desirable.

To view the full Job Description and Person Specification, please Click Here

Benefits at Cognita 

• Competitive salary depending upon qualifications and experience 

• Aviva Pension 

• Free lunch provided during Term Time 

• 25 Days Holiday Allowance + Bank Holidays 

• School fee discount 

• Exclusive third-party discounts 

• Professional Development 

How to Apply

Complete this application before the closing date. The Closing Date for Applications is Sunday 29th September

Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed. 

We are an equal opportunities employer committed to diversity and treating all employees with dignity and respect regardless of background.

EARLY APPLICATIONS ARE ENCOURAGED, WE RESERVE THE RIGHT TO INTERVIEW AND APPOINT PRIOR TO CLOSING DATE FOR THE RIGHT APPLICANT.