Head of Operational Systems & Solutions
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Cambridge University Press & Assessment
Cambridgeshire
- £57,100 - £76,500 per year
- New
- Salary:
- £57,100 - £76,500 - starting salary, based on experience
- Job type:
- Full Time, Permanent
- Apply by:
- 18 August 2024
Job overview
Head of Operational Systems & Solutions
Salary: £57,100 - £76,500 - starting salary, based on experience
Location: Cambridge, Coventry or Gateshead
Contract: Permanent - 35 hours per week
Do you want to shape the future of Education Operations and lead the transformation of our operational systems and solutions?
If so, we have an exciting opportunity for you to join us as the Head of Operational Systems & Solutions.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
In the role of Head of Operational Systems & Solutions, you'll be an integral member of the Operations Senior Leadership Team, significantly contributing to the strategy formulation for Education Operations that underpins both UK Education and International Product Groups.
You will be responsible for leading a function that brings together UK and International teams to provide effective operational product ownership, supplier management, contract delivery and product and service introduction capabilities. These functions are crucial for the delivery of high-quality and high-stakes assessments for our OCR and Cambridge International Awarding Bodies, as well as additional educational products and services.
With the opportunity to work with a diverse range of internal and external stakeholders, - customers, regulators, suppliers, product managers, and technical teams - you will ensure that our operational systems and solutions are agile, responsive, and aligned to customer and regulatory needs. Moreover, you will champion innovation and ongoing enhancement, bolstering our resilience, efficiency, and scalability.
As the Head of Operational Systems & Solutions, you will be a leader who inspires and empowers your teams to deliver excellence and achieve their potential. You will foster a culture of collaboration, learning, and development, and ensure that we have the right people, with the right skills, to propel the strategic objectives of our UK and International Product Groups.
By joining us, you will be part of a culture of innovation and continuous improvement that drives organisational change and excellence. You will have the opportunity to pursue your potential and grow your career in a diverse and inclusive environment, where you will be supported, challenged and empowered. You will also contribute to our mission of helping learners around the world to demonstrate and fulfil their potential.
If you are passionate about transforming exam processing and delivering the best experience for our customers and learners, then we want to hear from you.
About you
To excel in this role, you will bring a wealth of experience and knowledge in operational processes and large-scale systems change. Your expertise should include comprehensive knowledge in systems testing, preparedness within an educational operational context, and skilful application of change frameworks to implement complex system alterations on an organisational scale.
A business management background, preferably in service delivery or client-centric operations, and familiarity with compliance and regulatory frameworks are also central to this role. You will have experience managing and directing operational systems teams at a high level.
Visionary leadership in digital operational transformation and an ability to inspire others with your foresight are key, alongside budget management and process optimisation. With pronounced intercultural competence, the capacity to forge influential connections with various colleagues and stakeholders is expected. An open-minded, inquisitive approach with a zeal for absorbing and trialling cutting-edge operational concepts is desired. A proactive collaborator and organised, intuitive problem solver, you'll be driven by aspirations to develop both the business and your own career.
If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.
Rewards and benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
- 28 days annual leave plus bank holidays
- Private medical and Permanent Health Insurance
- Discretionary annual bonus
- Group personal pension scheme
- Life assurance up to 4 x annual salary
- Green travel schemes
We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.
Ready to pursue your potential? Apply now.
We review applications on an ongoing basis, with a closing date for all applications being 18th August 2024 and interviews are scheduled to take place: 1st round w/c 2nd September, and 2nd round w/c 9th September 2024.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
Why join us
Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
Attached documents
About Cambridge University Press & Assessment
- Cambridge University Press & Assessment
- The Triangle Building, Shaftesbury Road, Cambridge
- Cambridgeshire
- CB2 8EA
- United Kingdom
The Cambridge University Press & Assessment Group is a department of the University of Cambridge. We have three exam boards – University of Cambridge International Examinations (CIE), University of Cambridge ESOL Examinations (Cambridge ESOL), and OCR. We are a not-for-profit organisation.
We're proud of our 150 years heritage and the expertise that it has given us. Cambridge University Press & Assessment operates and manages the University's three exam boards.
The world's largest provider of English language curriculums and qualifications for young learners and adults.
The world's largest provider of international programmes and qualifications for 5 to 19 year old learners.
OCR is one of the UK's biggest exam boards offering academic and vocational curriculums and qualifications. Whether you are building new IT systems, supporting our customers or developing one of our new qualifications, every person at Cambridge University Press & Assessment is making a difference. Being part of the education of eight million candidates, in over 170 countries every year, means we are opening doors to a better future every day.
We aim for these values to be at the heart of everything we do
And we believe actions speak louder than words when it comes to demonstrating this. We think we’re great people to work with, but then maybe we’re biased! What we are certain about though is that if you join Cambridge University Press & Assessment you’ll be surrounded by talented people with diverse backgrounds and skills, working together in a friendly and supportive way.
Real development opportunities
We have ambitious plans to become the leading world authority on assessment. It matters to us that people rise to bigger challenges and reach their potential. As your ambitions and interests grow there will be opportunities to move around the business and gain new skills.
We’ll expect you to take responsibility for fulfilling your own potential, and we will provide you with the training and development opportunities to manage this.
Did you know that we are not only based in Cambridge?
We also have a site in Coventry, as well as a number of other smaller offices around the UK and Overseas
- Staff discounts at many retailers both online and in-store.
- Cambridge University Card - providing access to a number of university facilities such as the University Library and discounts at the Cambridge University Press bookshop.
- Season Ticket Loan - for travelling by rail or bus.
- Discounted access to the University of Cambridge Sport Centre, along with various other local gyms.
- Family friendly enhanced benefits when you might need them such as maternity and paternity and childcare vouchers.
- Limited access to nursery and play scheme places (waiting list in operation).
In addition to…
- Generous pension scheme.
- Performance related pay.
- Subsidised staff restaurants.
- At least 36 days holiday (including bank holidays).
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