IT Support Engineer | Al-Futtaim Education Foundation | Dubai

Al Futtaim Education Foundation (AFEF) owns and provides governance to Deira International School. AFEF aims to realise its vision of taking education in the UAE to the next level of future readiness and of preparing students for an increasingly globalised and technologically advanced world. Al Futtaim Education Foundation is an initiative of the Al Futtaim family to support the vision of the Government of Dubai and the Knowledge and Human Development Authority (KHDA) for the creation of a globally competitive economy while maximising its social contribution to the community through this not-for-profit endeavour.

The Role: IT Support Engineer

Are you passionate about technology and education? We are seeking to appoint a skilled IT Support Engineer to manage and enhance our technology infrastructure, supporting both staff and students in our schools. Your expertise will be key to ensuring that our community can leverage technology effectively for teaching and learning.

Key Responsibilities:

• Maintain, install, and support computer equipment and peripherals for both curriculum and administrative use.

• Install and configure a variety of software, including Apple and Microsoft applications, Adobe products, and specialized software for students with additional learning needs.

• Provide day-to-day IT support, including first and second-level support for the school’s web-based applications and educational subscriptions.

• Communicate with staff and parents, offering technical assistance either face-to-face or over the phone to resolve issues or set up systems.

• Document and test all hardware or software installations and ensure the IT inventory is up-to-date.

• Maintain a log of incidents and resolutions using the school’s IT ticketing system.

• Liaise with external contractors and equipment suppliers to resolve technical issues.

• Support school events, roadshows, and other day-to-day activities requiring technical assistance.

• Create user manuals and troubleshoot issues with IWBs, projectors, audio systems, and interactive LED panels.

• Assist with system updates, user account management, and access controls.

• Educate staff and students on best practices for technology use and security.

• Collaborate with IT team members to enhance IT systems and policies.

Skills and Experience:

• Proven experience as an IT Support Specialist or similar role, preferably in the education industry.

• Proficient in macOS and Windows environments.

• Strong knowledge of computer networks, hardware, software applications, and Microsoft 365.

• Experience with Jamf, Mosyle, or Intune MDM solutions.

• Excellent problem-solving and communication skills.

• Ability to work both independently and as part of a team.

Qualifications:

• Diploma or degree in IT, Computer Science Engineering, or Electronics and Communication Engineering.

• Relevant certifications (e.g., CompTIA A+, CCNA, MCSE) are a plus.

• Passionate about implementing new technologies.

To apply for the above role, please share your CV and TES application below.

Deira International School, Festival City is committed to safeguarding and promoting the welfare of all of its students. A UK enhanced DBS or equivalent police check is a pre-requisite for all appointments.  

Diversity and inclusion:

At Al Futtaim Education Foundation, we are committed to fostering a culture of diversity, equality, and inclusion. We believe that every individual has the right to be respected and valued for who they are, and we strive to create a work environment where all members of our community feel safe, supported, and empowered to reach their full potential. This includes recruiting and retaining a diverse workforce, creating inclusive learning and working environments, and promoting equity in all of our policies and practices. We are dedicated to building a foundation of respect and understanding, and we actively work to eliminate discrimination, bias, and prejudice in all forms.