IT Technician
Mary Hare School
West Berkshire
- £27,334 - £31,364 per year
- New
- Salary:
- NJC 14 - 22
- Job type:
- Full Time, Permanent
- Start date:
- ASAP
- Apply by:
- 21 October 2024
Job overview
General:
Mary Hare educates 168 profoundly deaf children at its residential school in Berkshire and we pride ourselves on our pupils’ achievements at GCSE, A Level as well as B Tech and Vocational Courses. We offer the opportunity to teach highly motivated children, in small classes, where you can make a real difference at this national centre of excellence for deaf education. No knowledge of sign language is required, as we follow an auditory/oral philosophy.
The Role:
The IT Help Desk is the central point of contact for all IT related incidents and service requests. The role of the IT Technician is to provide first and second line support for all staff and students at Mary Hare. Based at Arlington Manor, the IT Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, in person and self-service.
Part of the role is to provide On-Call weekend support, which is shared with other team members to ensure that the school has support during the weekend for its boarders and or other events. The on-call support is to assist with any issues with Internet connectivity, network, or telephony failures. Resolutions of these will mainly be completely remote but on rare occasions may require a site visit. The payment for the support is in addition to salary.
Main Duties and Responsibilities:
- To manage and maintain the IT Helpdesk System
- To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
- To assist all our users with any logged IT related incident when called upon. To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible.
- To accurately record, update and document requests using the IT Helpdesk system.
- To install and configure new ICT equipment, including but not limited to PCs; Telephones; Interactive Panels; Printers and Projectors.
- To resolve incidents and upgrade different types of software and hardware.
- To administer Microsoft 365; Exchange; Teams, SharePoint and Identity.
- To carry out user account management using Active Directory Users.
- To resolve incidents with printers, copiers, and scanners.
- To proactively monitor the Sophos Administration Console, ensure that virus definitions are up-to-date, and disinfect PCs as required.
- To deploy applications, and operating systems; and apply updates using Microsoft System Centre Configuration Manager (SCCM).
- To manage the corporate Avaya telephone system, resolving issues either directly or with assistance from our support company.
- To pro-actively monitor the Ruckus Managed Wireless Console, resolving issues with endpoints and user’s connectivity.
- To carry out staff inductions on the IT Systems and train end users as required.
- To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.
- To create, maintain and publish relevant support documentation to assist all staff/students in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
Person Specification
Education Attainment
- General Secondary Education or equivalent (English and Maths essential)
- Professional Qualifications (Desirable)
- Microsoft 365: Teams Administrator Associate
- ITIL V4 Foundation
Knowledge and Experience Essential
- Minimum of two years’ experience in a 1st, 2nd Line IT Support role
- Working knowledge of Microsoft Windows (desktop and server) and MAC client software.
- In-depth knowledge of Microsoft Office
- Excellent IT skills and computer literacy
- Previous experience in a customer service role
Desirable
- Experience of the following:
- Microsoft Office 365
- Microsoft System Centre Configuration Manager
- Sophos Enterprise Console
- Capita SIMS
- Avaya IP Office Telephone System
- Previous experience working with students or within an educational environment
Skills and Personal Qualities
- Excellent communication skills to enable effective dialogue with colleagues, staff, visitors and where applicable, students
- Organised and self-motivated, with a proven record of meeting targets and deadlines
- Able to perform well and remain professional whilst under pressure
- Dedicated team player, who strives for excellence and leads by example
- Tactful and discreet, whilst mindful of observing Safeguarding and professional standards
- Displays a smart and professional appearance, representing the school in a positive manner
- Well-developed problem-solving skills
- Enthusiastic, with an eagerness to learn new skills and a commitment to personal continuous development
- High level of accuracy and attention to detail
- Self-motivated and able to work alone without direction
Benefits:
As well as an inclusive and supportive work environment, and a stunning location benefits also include:
School holidays / term time only working, a generous pension scheme, heavily subsidised canteen, free on-site parking, and a 24/7 Employee Assistance Program.
Please note that Mary Hare adheres to Safer Recruitment Standards and as such all applications must be made via the Mary Hare website and using the Mary Hare Application Form.
Applications will only be considered via a completed Application Form; CV’s cannot be accepted.
Mary Hare | Arlington Manor | Snelsmore Common | Newbury | Berkshire | RG14 3BQ
This School is committed to safeguarding children and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All shortlisted candidates will be asked to complete a criminal records self-disclosure form and successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks. We are committed to securing genuine equality of opportunity in all aspects of our activities as an employer and education provider. The role you are applying for is ‘exempt’ from the Rehabilitation of Offenders Act 1974
Attached documents
About Mary Hare School
- Mary Hare School
- Arlington Manor, Snelsmore Common, Newbury
- Berkshire
- RG14 3BQ
- United Kingdom
Our vision
That all deaf children should receive the education and support which will enable them to achieve their full potential at home, school and in their subsequent careers
Objectives
- Achieve the highest possible standards of educating deaf children, from early learning to tertiary education
- Be a major influence of national policy, practice and guidance in relation to deaf children and their education
- Enable families to achieve their vision and aspirations for their deaf child
- Support deaf children and young people in their emotional and social well-being
- Be recognised as a key provider of the highest quality training for all practitioners working with deaf children and young people
- Provide consultancy, advisory support, assessment and technical services that support the vision
Our history
Towards the end of the 19th Century, a number of prominent women were beginning to influence events in ways which were to have a profound effect on developments in 20th Century society. One such woman was the educationalist Miss Mary Hare. Her vision was that deaf children were capable of realising the full potential of their intellect and that they had no need of shelter from the rigours of hearing society in the growing number of asylums for the deaf and dumb. Such shelter served only to deny them opportunities and fundamental rights. She set about overturning the short-sighted view that the deaf child's prime needs were for care and protection, by establishing a small school in London in 1883. By 1916 this centre of learning had blossomed into the Dene Hollow Oral School for the Deaf based in Sussex and widely regarded as one of the best schools for deaf children in the Kingdom. During these twenty or so years of growth and development, Mary Hare had been able to show that her vision was not only justified and realistic, but achievable.
It was to honour the great contribution that this pioneer had made to the education of deaf children, that shortly after her death in 1945, Dene Hollow School was redesignated as the National Grammar School for the Deaf. Bearing her name, The Mary Hare Grammar School came to serve the needs of potentially able severely and profoundly deaf children throughout the United Kingdom. The rapid growth that this change brought necessitated a move to larger premises, and in 1948 the school acquired and occupied its present beautiful site close to Newbury in Berkshire. It is our hope that half a century after Mary Hare's death, the achievements of our pupils today still serve to honour her name and her vision.
Local information and facilities
Newbury is a market town located in West Berkshire in England in the UK with good bus, rail and road links and is located 50 miles south west of London. There are a wide selection of hotels in Newbury offering good hotel accommodation and bed and breakfast accommodation for visitors in and around Newbury. The Kennet and Avon Canal disects the town which has many historical buildings and places of interest including the Corn Exchange Theatre and the Museum by the Canal. The Newbury Racecourse is within 1 mile of the town centre and nearby are Highclere Castle, Donnington Castle, Snelsmore Countryside Park, the Ridgeway, the Downs and a host of other attractions.
School Information
Mary Hare School is the largest school for profoundly and severely deaf children in the UK. Mary Hare teaches using an auditory oral approach, so that children learn though spoken and written English – no sign language is used in teaching. The school has maintained a high standard, with over 85% of pupils gaining 5 or more GCSEs for the last 5 years and 95 % pass rate at A level. Nearly all leavers go on to further education.
The school is part of a large national charity and benefits from the additional activities of the Mary Hare Charity. An active fundraising department and various trading activities generate funds to support the development of the school. The Training Division provides opportunities for teachers to attend national and international conferences organised on site. The Training Division also offers post-graduate courses including the mandatory qualification for Teachers of the Deaf and the MSc in Educational Audiology and MA in Special Education (Hearing Impairment).
Mary Hare also has an Arts Centre on site, which houses the school’s music and performing arts department, but also offers a programme of arts events including music, theatre dance and comedy.
For further information please visit our website: www.maryhare.org.uk
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