Receptionist - Junior School

Due to an internal promotion, Repton Dubai Junior School is seeking an outstanding Receptionist for an immediate start.

The Receptionist is the welcoming face of the Repton Dubai, playing a critical role in providing first impressions and ongoing support to families and visitors. As a key member of the Admissions and Parent Experience Team, the Receptionist assists with a variety of front-of-house processes, underpinning the school’s commitment to exceptional service from the first point of contact through to enrolment and beyond.

Key Responsibilities:*

Front of House Excellence:

• Serve as the primary point of contact for parents, visitors, and the school community, ensuring a warm welcome and prompt, professional service
• Efficiently manage incoming calls
• Confidently answer frequently asked questions with accurate information as the first point of contact for all parent, staff and visitor enquiries

Admissions and Tour Coordination:

• Assist with scheduling and confirming school tours and open days, providing a smooth and positive experience for prospective families
• Support the admissions process
• Contribute to the maintenance of CRM data accuracy

Customer Experience and Engagement:

• Maintain an in-depth understanding of the school's calendar, events, and activities to effectively communicate and engage with the parent community
• Maintain open lines of communication to new & prospective parents ensuring that their concerns and feedback are handled effectively and efficiently
• Uphold organizational excellence at the front desk, ensuring efficient operation and an inviting atmosphere

Administrative Support:

• Manage the absence mailbox, responding to emails and recording absences accurately
• Use HubSpot to support the Admissions teams with re-registration processes and event management
• Provide administration support to other departments as requested by the line manager
• Maintain supplies inventory by checking stock to determine inventory level

General Responsibilities:

• Model and promote the school’s values in all interactions, fostering a culture of kindness, fairness, and ethical conduct
• Adhere to safeguarding policies, maintaining a safe and supportive environment for all students
• Maintain confidentiality and adhere to school policies, demonstrating a professional approach to all aspects of school life
• Engage in personal development and contribute positively to the school’s community spirit

Qualifications and Experience:

• A proven background in Sales and Customer Service
• Experience with CRM software, alongside a keen ability to navigate and leverage various administrative platforms
• Exceptional communication skills, both written and verbal, complemented by a proficiency in the English language
• A proactive, detail-oriented approach, capable of thriving both independently and within a collaborative team setting
• Demonstrated ability to manage complex stakeholder relationships, embodying sensitivity, tact, and confidentiality
• A strong alignment with Cognita's vision and values, promoting them passionately within and beyond our school walls
• Flexibility to accommodate the dynamic needs of our community, including occasional weekend commitments

*see attached Job Description for full details

To support your application please include your current, up-to-date CV

Repton Schools in the UAE

Excella leads the Repton Family of Schools in the UAE, and provides outstanding British curriculum education in the UAE. The Excella school portfolio comprises Repton Dubai, Repton Al Barsha, also in Dubai, and Repton Abu Dhabi, alongside Dovecote nurseries with branches across UAE.

About Repton School Dubai

Repton Dubai is a prominent international school in the heart of Dubai and one of the few schools in Dubai to boast an Outstanding rating from the Dubai Schools Inspection Board since 2014. One of the few genuinely international schools in the Gulf Region, Repton Dubai combines the reputation and academic rigour of the UK curriculum, from Early Years through Junior School and into Senior School. It embraces the challenges and opportunities of the International Diploma, A Levels or IB in the Sixth Form.

Set in the largest, most spectacular school campus in the Middle-East, and almost uniquely in Dubai offering a dynamic boarding experience in addition to day school, Repton students from ages 3-18 benefit from facilities, resources and a classroom and sporting experience that is the envy of their peers.

Our mission is ‘the rigorous pursuit of excellence, inside and outside the classroom, combined with a passionate concern for the wellbeing of each individual’

The school reserves the right to interview and appoint strong candidates before the official closing date, and therefore we would encourage candidates to apply early in the process.

Cognita and the Repton Family of Schools is totally committed to safeguarding the welfare of children and young people and expects the same from its employees. All new staff will be subject to detailed and enhanced pre-employment clearance, including identity checks, criminal background checks for all countries lived in, qualification checks, employment checks to include an exploration of any gaps in employment, and satisfactory reference checks for all employment in the last 5 years.