Support - IT Service Desk Engineer

Salary: £23,538 to £24,855 per annum, plus excellent benefits

Contract Type: Full time, permanent, 37 hours, 52 weeks.

Location: Vantage Point Campus, Paignton, Devon

We’re looking for an exceptional IT Service Desk Engineer to help us make a difference for our students. Our IT Service Desk Engineer will primarily be based at our Vantage Point campus in Paignton providing IT support both in person and via email & phone.

Who we are

South Devon College is a successful and nationally recognised Further and Higher Education college with an excellent reputation, located in Torbay, part of the beautiful English Riviera on the South Devon coast. Our state-of-the-art campus offers local access to world class facilities. We are an ambitious College, ambitious for our students, our staff, and the community we serve. Find out more about our culture - Our Learning Culture - SDC

The role

The post holder will be part of a customer focused team providing excellent first touch IT support services to users to make the best use of the IT facilities at their disposal. This role will primarily be providing IT support at the Vantage Point campus, both in person and via phone and email. Reporting to the IT Service Delivery Lead under the direction of the Deputy Head of IT Services, you will have a central role in the support of IT, and you will work closely with other members of the team to continue to improve the continuity, resilience and quality of our site wide IT services and systems.

The department

IT Services manage SDC's central technology infrastructure and provides services and applications to support the educational missions of the organisation, as well as the College's business functions. Our vision is #makingIThappen. We work with key stakeholders to develop IT strategic planning; provide applications and systems; support departments and individuals with help via the IT Service Desk; and supply a communications infrastructure to support advanced network, voice, and web services. In addition to making a valuable contribution to innovation across the College, our staff share a high customer service ethic and commitment to continuous improvement.

Essential qualifications, skills & abilities

·      Minimum grade C or 5 in GCSE English and maths (or equivalent).

·      ICT qualification L2 or above.

·      At least 1 year of post-qualification experience working in an IT support role.

·      Experience of troubleshooting basic IT issues.

·      Excellent telephone skills.

·      Strong English grammar and attention to detail.

·      Enthusiasm and commitment to helping people.

·      Ability to work under pressure and to meet deadlines/targets.

Our benefits include

·      25 days annual leave including the option to purchase additional holiday days.

·      Christmas Closure of up to 2 weeks in addition to annual leave entitlement.

·      Access to a wealth of training, apprenticeships and funded higher education opportunities as well as dedicated training days.

·      Local Government Pension Scheme Employer pension contributions of 16%.

·      Subsidised fitness suite facility, onsite hair and beauty salon, access to a wide range of catering facilities, outdoor gym and free eyesight tests.

·      Major supermarket and high street employee discount schemes.

·      Life Assurance (if member of pension scheme).

·      On Site Nursery (Mama Bears).

·      Employee Assistance Programmes.

·      Discounted travel schemes.

Closing Date: Midnight, Sunday 21 July 2024.

Interview date: Friday 26 July 2024.

To apply and for a full job description please visit the Jobs page of the South Devon College website. Please do NOT send CVs, we only accept applications via the relevant form on our dedicated recruitment website.

Having read the job description, should you have any further questions prior to applying, please contact Ryan Cooper via email at ryancooper@southdevon.ac.uk

Further details

·      We offer hybrid and flexible working patterns and welcome applications from people who wish to apply using these options.

·      Please note that you will be required to be in possession of an Enhanced DBS Certificate or be willing to undertake an Enhanced DBS check as a condition of employment at the College.

·      This College is committed to Safeguarding/Prevent and promoting the welfare of students, including children and young people, and expects all staff and volunteers to share this commitment.

·      The College is committed to applying its Single Equality Scheme at all stages of recruitment and selection. Shortlisting, interviewing and selection will always be carried out without regard to gender, transgender status, sexual orientation, marital or civil partnership status, colour, race, nationality, ethnicity, religion/belief, age, pregnancy or maternity leave, or union membership.

·      Reasonable attempts will be made to accommodate the particular needs of any candidate who has notified us of a disability. This may include changing the timing or location of any interview to enable the candidate to attend, providing information in different formats or larger type, etc.