Retail Studies - Understanding retail consumer law
Linked to NCFE Certificate in Understanding Retail Operations
14 page workbook with a mixture of activities - short writing exercises, matching key words, research tasks.
Linked to NCFE Certificate in Understanding Retail Operations
Understand how to deal with customer queries and complaints in a retail environment
15 page workbook with scenarios that students are required to answer.
Retail studies unit - linked to NCFE Certificate in Understanding Retail Operations
25 page work booklet with a range of activities including wordsearches, key terms, matching vocab, mindmaps and scenarios
Principles of customer service in the hospitality sector
Linked to NCFE Certificate in Understanding Excellence in Customer Service for Hospitality
25 page workbook with scenarios, mind maps, research and short written answers
Work book Part 2 Principles of customer service in the hospitality sector
Linked to NCFE Certificate in Understanding Excellence in Customer Service for Hospitality
15 page workbook with mindmaps, scenarios, wordsearches and more.
This unit of work is aimed at the NCFE Certificate in English Level 2
The unit is designed to encourage students to produce 4 pieces of work based around whether the Monarchy should be abolished.
• 1x Letter (Letters must be in business convention in order to fulfil criteria.)
• 1x Power point
• 1x Hand written piece of writing
• 1x 500 word essay
This would be a good summer homework pack for years 8/9.
Designed for students with SEN in a 14-25 college but will work across mainstream for letter writing, powerpoint and creative writing.
A mini unit of work designed to encourage students to produce a report and letter based on the idea that a mythical beast has been discovered in the school playground.
Designed for post 14 SEN but would be suitable for years 7-9 and as a summer holiday homework project.
A simple lesson to look at the formality of the Royal Wedding invitations - some short comprehension questions.
One off lesson.
Designed for SEN students or lower years.