ESL lesson plan for Business English ESL ELL and ELA learners about Customer Service. Enhance your students’ communication skills with this engaging business English lesson plan.
In this unit we will learn how to;
Offer help to a customer
Respond to a complaint
Offer a solution to a problem
Recommend a product or service
This Customer Service Business English ESL lesson plan follows a comprehensive learning structure, including;
A warmer
Two closed exercises
One open exercise
Group activity
Revision
This lesson plan is for ESL business and work students and should take around 60-90 minutes depending on teacher style. This lesson plan is recommended for students level A2 and higher. This lesson plan is available in PDF and Google Slides.
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