Level 4 General Office Skills

This is an introduction to General Office Skills for teenagers and adults with additional educational needs. It is a full course and includes student worksheets, a task book, templates, exam and extras.

The resource is intended to introduce students to office skills, including:

• Communication media in an office environment
• Routine office tasks, using equipment and technology
• Safe working practices
• Working as part of a team

Topics include:

• Filing systems
• Office services, duties and responsibilities
• Data protection
• Processing business documents
• Office etiquette

** These worksheets are designed to cover the following learning outcomes: **

1. Describe the different office services, duties and responsibilities performed within an organisation
2. Explain the different communication media used in the office environment
3. Describe the essential elements of a good filing system to include advantages and disadvantages of different methods of classification
4. Explain the concept of data protection
5. Discuss limitation of damage to persons and property in the event of emergencies
6. Perform routine office tasks using a range of office equipment and technology
7. Communicate information effectively on behalf of self and others using a range of media
8. Process a range of business documents according to established procedures
9. Use a paper based system and a computer system to enter and retrieve data
10. Process incoming and outgoing calls including conveying information accurately
11. Apply safe working practices including care of office equipment
12. Maintain an organised, tidy and pleasant working environment

Can this resource be used online?
Yes, it is a digital resource. If you have purchased this resource and would like to use it for online teaching, you have permission to do so. A fillable and printable version is included. Students can type in their answers online, or worksheets can be printed. Teachers can also use them for whole-class teaching using a projector or interactive whiteboard.

What is included?
All components are available in the zipped folder, i.e. student worksheets, a task book, templates, exam and extras.
Student Worksheets: 72 Pages
Student Task Book: 23 Pages
Slides: 46