Retail Skills Workbook - Series 3 - Customer Service

The 3rd of a series of resources centered on and around the Retail industry They can be in adapted to suit a range of learner styles and levels and can be delivered individually, as worksheets or collectively as a final assignment.

This particular series focuses on Customer Service and includes the following:

The Customer
Internal Customers
Customer Profiles
Customer Research
Effective Customer Service
Before, During & After
Pro’s & Cons for the Company
Presentation Task
Non Verbal Communication
Communication Task
Experiences of Customer Service
Customer Service Card Activity

Series 1, 2 and 4 available at the TES Smartbooks Shop

Look out for the FLASHCARD series that accompanies the Smartbooks Retail Series of Workbooks.

The resource is in PDF Format but also available as a fully editable Word doc by request.