I delivered this CPD session to all members of our staff team who maintain regular contact with parents and other stakeholders, in a bid to improve the quality, accuracy, and clarity of our written communications. I'd recommend that the session takes about 1 hour to 1 hour 30 minutes to deliver.
We had received some negative feedback comments, regarding our communications, varying from examples of poor grammatical accuracy, to instances in which the tone of emails, letters, and other forms of correspondence were perceived as rude. It is surprising how common this is across schools, and how little training is provided on these forms of interaction. Following this training, we are receiving far fewer complaints, and many staff members now keep the help-sheets pinned up by the desks to refer to when communicating with parents.
Participants learn through:
- Participating in a fun pub-style quiz to eradicate common spelling, punctuation, and grammar misconceptions and errors;
- Considering the role of parents, their needs and interests, and what they expect from their child's school, as a means to understand why schools sometimes receive difficult communications;
- Reading and analysing examples of poor written correspondence, considering how both the tone and the accuracy can be improved;
- Exploring different language strategies to create a personal, polite tone within emails, by considering the connotations of different words;
- Taking away help sheets that can be referred to whenever written communications are being drafted.
The resource pack includes:
- Colourful and engaging whole-session PowerPoint presentation ;
- Examples of written communications for participants to analyse;
- Quiz answer sheet;
- Accurate Written Communication help-sheet;
- Polite Written Communication help-sheet.
All images are licensed for commercial use, and are cited on the final slide.
(Please note that the only section of the PowerPoint that you may wish to modify is with regards to the distinct features of parents at your own school - Aside from this, the resources are good to go!)
We had received some negative feedback comments, regarding our communications, varying from examples of poor grammatical accuracy, to instances in which the tone of emails, letters, and other forms of correspondence were perceived as rude. It is surprising how common this is across schools, and how little training is provided on these forms of interaction. Following this training, we are receiving far fewer complaints, and many staff members now keep the help-sheets pinned up by the desks to refer to when communicating with parents.
Participants learn through:
- Participating in a fun pub-style quiz to eradicate common spelling, punctuation, and grammar misconceptions and errors;
- Considering the role of parents, their needs and interests, and what they expect from their child's school, as a means to understand why schools sometimes receive difficult communications;
- Reading and analysing examples of poor written correspondence, considering how both the tone and the accuracy can be improved;
- Exploring different language strategies to create a personal, polite tone within emails, by considering the connotations of different words;
- Taking away help sheets that can be referred to whenever written communications are being drafted.
The resource pack includes:
- Colourful and engaging whole-session PowerPoint presentation ;
- Examples of written communications for participants to analyse;
- Quiz answer sheet;
- Accurate Written Communication help-sheet;
- Polite Written Communication help-sheet.
All images are licensed for commercial use, and are cited on the final slide.
(Please note that the only section of the PowerPoint that you may wish to modify is with regards to the distinct features of parents at your own school - Aside from this, the resources are good to go!)
Get this resource as part of a bundle and save up to 61%
A bundle is a package of resources grouped together to teach a particular topic, or a series of lessons, in one place.
Something went wrong, please try again later.
Very informative and a good starting point for creating my own CPD materials.
Strong, well designed, coherant and engaging.
These are great. Saved me a lot of work. Thank you!
Report this resourceto let us know if it violates our terms and conditions.
Our customer service team will review your report and will be in touch.
£3.00