These resources have been created for those delivering the Digital Functional Skills Qualification at Entry Level which replaces the current Functional Skills ICT Qualification from 31st of July 2023. The DFS qualification’s main purpose is to provide reliable evidence of a learner’s achievements against content that is relevant to the workplace and real life. These resources provide a structured assessment in workbook form to evidence learner’s knowledge and skills as well as their ability to apply these in different contexts and demonstrate that all learning outcomes have been met. The qualification itself is made up of many 5 main skill areas (Modules) each with its own series of units. Each workbook includes various challenges, activities and tasks to prove learners understanding. Each page has a header that includes the individual outcomes covered and can be assessed easily and signed off. This Bundle of resource covers: Module 1 - Using devices and handling information 1.1 Know the main features and uses of different types of device. Task 1 - Learners to identify 9 key digital devices using images. Task 2 - Using their existing knowledge coupled with some online research, learners will record below 5 key features for each digital device. Task 3 – Learner will then collate data on how much each device is used by themselves and their peers. Task 4 – Using questioning, learners will identify pros and cons of each device and their overall popularity. They will investigate other devices available on the market and give their opinions of the future of technology as a whole. Also included in this resource is a Skills and Knowledge checklist to be completed before and after delivery of this unit. It also includes a glossary with key words associated with this module to be completed by the learner in their own time. Module 1 - Using devices and handling information 1.2 Know what an application is and the main types of application software Task 1 - Demonstrate knowledge on the difference between Hardware and Software and give examples for both. Task 2 - Understand the function of an operating system and know where to find details of an OS on various devices. Task 3 - Become familiar with the different types of applications available and how they all have a different purpose. Task 4 - Know how to locate ‘screen time’ on mobile devices and analyse application usage and trends. Discuss the pro and cons and how screen time could be limited. Task 5 – Write a review for a favourite application using the template provided or leave an actual review on your mobile phone. Also included in this resource is a Skills and Knowledge checklist to be completed before and after delivery of this unit. It also includes a glossary with key words associated with this module to be completed by the learner in their own time. Module 1 - Using devices and handling information 1.3 Apply system settings (including display, sound, Wi-Fi, time, language, accessibility). Task 1 – Learners to become familiar with the system settings menu using Microsoft windows and identify specific settings found in each category i.e. Personalisation, Network etc. Task 2 – Learners will navigate System settings, locate particular icons and give reasons why they may need to be accessed and applied. Task 3 – Learners to read 3 scenarios and find a solution for each. They will also show clearly where to locate the setting required. Task 4 – Learners to create 2 of their own scenarios and challenge their peers to fins a solution using an appropriate system setting. Task 5 – Includes a selection of Flashcards that can be cut out, printed on cardboard or laminated and used to reinforce knowledge of system settings. Learners can also be given a card randomly and then demonstrate, using a device, how to apply that particular system setting. Also included in this resource is a Skills and Knowledge checklist to be completed before and after delivery of this unit. It also includes a glossary with key words associated with this module to be completed by the learner in their own time. Module 1 - Using devices and handling information 1.4 Navigate online content to locate required information. Task 1 - Learners will correctly type 2 URL examples into a browser and record details about the different websites. Learner can continue this task by entering their own URLs to help familiarise themselves further with this practice. Task 2 - Learners will understand the difference between a browser and a search engine and show this by ticking the correct box next to each example logo. Task 3 - Learners to unscramble some of the various reasons why we all use the internet. They will also give some examples of their own. Task 4 - Learners will give examples of effective keywords to use when searching for relevant information online. Task 5 - Learners will show an understanding of how to check the validity of information found online and will choose 6 example websites to demonstrate this. Task 6 - Learners will follow step by step instructions on how to save websites into a browser and then bookmark 3 of their own for easier access. Task 7 - Learners to become familiar with the navigation tools found in browser (chrome) and match the correct name and function of 14 examples. Module 1 - Using devices and handling information 1.5 Carry Out Searches online Task 1 - Learners are required to find the answers to find the answers to 18 general knowledge questions using the World Wide Web. This can be an individual or group timed challenge. All answers will be officially checked with any incorrect answers incurring a 10 second penalty. Task 2 - Learners will become familiar with the most commonly asked online questions. They will guess using ‘first word’ criteria and then carry out a search to find the ‘most popular’ based on the most current data. Task 3 - Learners will learn how to take a screenshot using different digital devices, put this into practice and attach the evidence. Task 4 - Learners will demonstrate how to carry out a variety of searches online. They are required to plan a fictional holiday following specific guidelines and meeting certain criteria. Extension Activity – Learners to continue with Task 4 and carry out two further searches based around the weather and reviews of their chosen destination and accommodation. Also included in this resource is a Skills and Knowledge checklist to be completed before and after delivery of this unit. It also includes a glossary with key words associated with this module to be completed by the learner in their own time. Module 1 - Using devices and handling information Unit 1.6. Use files to read and store information (including creating a file, opening a file, reading information from a file, editing a file, saving a file). Task 1 - Learners to gain an understanding of digital files, how they work, what are their main functions and the benefits and advantages of compared to traditional physical documents. (Answers to Task included) Task 2 - Learners will become familiar with 7 of the most common digital file types and are asked to break each down with a clear description and research reasons we may need to use them. (guidance to Task included) Task 3 - Learners will look at the impact of the digital age and how we operate now in comparison with only a few years back. They will also become familiar with new and older forms of technology. Task 4 & 5 - Is a basic introduction into some of the skills they will be required to demonstrate in Module 2 (resources will be available in 2024). In ‘Task4’ they will use Microsoft WORD to open an existing Text Document, edit it following a series of instructions, save the document and print off as evidence. Learners will need to access Word Doc – ‘SB Football Rules - WORD File - To be Edited’. Both this and a completed example are included with download. In ‘Task 5’Learners will access a JPEG File and use Microsoft Photo Viewer or Paint 3D to edit it however they want using the tools available within the software. They will need to save the amended image, print it off and attach to the workbook as evidence. Learners will need to access ‘SB Sunrise - JPEG File - To be Edited’. Both this and a completed example are included with download. Task 6 – Learners can now demonstrate their new knowledge to open, create, edit and save a digital file. They can use any off the 7 file types looked at in the unit. They will need to print off their work as evidence and could also share with the group. Also includes a Skills and Knowledge Checklist and Glossary with key words for learners to complete. Module 1 - Using devices and handling information Unit - 1.7 - Use files and folders to organise and retrieve information (including local and remote storage). Task 1 – An introductory discussion where learners are to identify areas of their life they like to keep organised and share opinions on the benefits mirroring this good practice in their digital world. Task 2 - Learners will become familiar folder hierarchy and the importance of categorising and naming main folders as part of this process. Task 3 - Learners will demonstrate they can structure folders sub folders and files correctly using cut out templates. The challenge can be undertaken, individually, in pairs or groups and even timed for an element of competition. (Tutor Answers included) Task 4 - Learners will determine 5 authentic and 5 misleading tips for Digital Housekeeping. (Tutor Answers included) Task 5 - Learner will follow 6 mini tasks to demonstrate their ability of knowledge gained so far. The tutor will observe and using a witness checklist, sign off each one completed task. Task 6 – Learners to read/discuss the statements that describe remote and local storage and match the correct benefits and considerations from the list. They will also need to recognise 3 main cloud serve providers. Task 7 - The last task requires learners to put the knowledge gained from this unit into practice and implement a thorough and efficient tidy up on their digital devices i.e. phone tablet, pc laptop etc. Also included in this resource is a Skills and Knowledge checklist to be completed before and after delivery of this unit. It also includes a glossary with key words associated with this module to be completed by the learner in their own time. Module 1 - Using devices and handling information Unit - 1.8 - Know when there is a problem with a device or software and know the difference between system errors. Task 1 – An introductory discussion where learners are to share experiences of things that have gone wrong, and frustrations caused when using any type of digital device. Learner will then uncover other common malfunction using images. Task 2 - Learners will become familiar the difference between User and System errors and give 2 examples for each. Task 3 – Learners will demonstrate their understanding by looking at 10 scenarios that all portray real life problems and identifying whether it is a system error, user error or a combination of both. Task 4 & 5 - Learners will determine 5 common viruses from the images and Research the characteristics, functions and how each virus operates. They will add this information to the table. A Guided answer sheet is included for Tasks 1,4 &5 Also included in this resource is a Skills and Knowledge checklist to be completed before and after delivery of this unit. It also includes a glossary with key words associated with this module to be completed by the learner in their own time. Module 1 - Using devices and handling information Unit - 1.9 Apply a solution to solve a simple technical problem. Task 1 – An introductory to how troubleshooting can help resolve digital device issues without immediately seeking professional help. Learners will reorder 9 potential fixes (troubleshooting steps) in a logical order. Task 2 – Revisiting 4 of the real-life dilemmas from Unit 8, learners will research and record a series of suitable troubleshooting steps for each. An example has been given. Task 3 - Learners will become familiar with 10 common error messages that appear on-screen when there is a problem. They will fill in the missing words while gaining an understanding of what each of them mean. Task 4 - Learners to take part in a multiple-choice quiz in pairs or independently, followed by a group discussion based on everyone’s answers. Extension Activity – Learners have the opportunity to continue Task 2 and find solutions for the remaining 4 dilemmas form Unit 8. Tutor Answers are included for all 4 tasks. Module 2 - Creating and Editing - 2.1 - Use a suitable application to enter, edit and format text This resource includes: Task 1 - Learners to identify 3 of the main Word processing software applications and then give 3 examples of editing and 3 examples of formatting text. This will confirm they know the difference. They will then move into an activity that requires them to label the basic formatting tools found in Microsoft WORD (The application that will be used throughout this unit) Task 2 - Using their existing knowledge coupled with some online research, learners will complete a table that showcases the functionality and application of the previously identified formatting tools.(Tutor Guided Answers are included) Task 3 (a) – Learners will open an email and download the attached document (This is included and will have been sent prior by the tutor). Learners will then format the text by following a series of instructions. They will then save the new version ready for the next task. (Guided Tutor example included) Task 3 (b) – This is a continuation of Task 3(a) with 8 more instructions, some of which will stretch and challenge. Learners will save and print work as evidence. (Guided Tutor example included) Task 4 – Learners will take part in a ‘true’ & ‘false’ quiz based on the dos and don’ts of formatting text. Tutors can then recap on the unit, encourage discussion and go through answers as a group (Guided Answers included) Also included in this resource is a Skills and Knowledge checklist to be completed before and after delivery of this unit. It also includes a glossary with key words associated with this module to be completed by the learner in their own time. Module 2 - Creating and Editing - 2.2 - Use a suitable application to enter, edit and format text. This resource includes: Task 1 - Learners to identify 3 commonly used Graphic Editing software and then discuss as a group their own experiences of using these applications. They are then required to brainstorm 6 picture formatting tools that can be found in Microsoft WORD. (The application that will be used throughout this unit) Task 2 - They will then move into an activity that requires them to label the basic picture formatting tools found within the picture formatting tab. Task 3 – Learners are given 9 images, adjacent to each image are 9 duplicates of the same image, each formatted using one of the previously mentioned tools. Their objective is to identify the formatting tool used and discuss the function for each. Pages 6-9 demonstrate how to use 6 other picture formatting tools that are regularly used when editing images. These are instructional tasks and learners can practice using them before putting them in to practice in the next task. Task 4 & 5 – Learners will be emailed 2 Digital Image Files - ‘Image A - Donkey’ & ‘Image B - Highland’. Learners are required to insert the pictures into a blank WORD Document (Extra Tutor guidance is included on Page 19) and then implement the 6 formatting instructions provided for each. They can then save and print the new images off as evidence. Task 6 - Learners have the chance to select an image from the 6 provided (included in resource Image C-H) or use their own if they prefer. They will then edit the image using 6 different formatting tools recording them on the Page 12. They can invite/challenge peers to edit the image in the same manner. Task 7 – Learner will finish the unit by completing a 12-question multiple-choice recap quiz Module 2 - Creating and Editing - 2.3 - Combine different types of information (including text, graphics, images) for a given purpose. Task 1 - Learners to understand why and when it is appropriate to combine Text, graphics and images and identify 9 examples of when documents integrate different types of information. The next 3 pages offer basic tutorials on how to effectively use Text boxes, shapes, and icons. Task 2 - Learners will produce a document that will practically demonstrate their competence using the ‘Text box’, ‘Shape’ an ‘Icon’ formatting tools. (An example has been provided) Task 3– Learners will be challenged is to produce a ‘Lost Dog’ poster using Word. It will include an image sent by the tutor as well as other graphics and include the information provided. Task 4 – The objective of this task is for learners to demonstrate even further confidence when combining graphics and text. They will showcase this by designing a fictional restaurant menu. (Example Provided) Task 5 – Learners will take part in recap questionnaire (Guided answers provided) Task 6 - As a group learners will come up with 6 benefits combining text, graphics and images. Your tutor will give you some (provided) guidance. Also included in this resource is a Skills and Knowledge checklist to be completed before and after delivery of this unit. It also includes a glossary with key words associated with this module to be completed by the learner in their own time. Module 2 - Creating and Editing - 2.4 Capture digital media (including image, video) and view in a suitable application. This resource includes: Task 1-– Learners to read descriptions and identify 3 of the most common digital devices used to capture digital media today. This leads into a group discussion. Task 2 - Learners to fill in the blanks of a piece of text that describes the importance of digital media in today’s digital age. Task 3 - Learners will be challenged in a matching the description game that will help them gain and understanding of specific file types in digital media. Tasks 4-6 include basic tutorials on 3 ways to transfer/download digital media on a PC from another digital device. Learners will be signed of for each task based on competency. Task 7 - Learners will identify different digital file viewing applications from their individual logos. Task 8 - Learners will have the opportunity to effectively demonstrate their ability to capture digital media in a presentation that they can deliver to peers. A structure of content is included. Also included in this resource is a Skills and Knowledge checklist to be completed before and after delivery of this unit. It also includes a glossary with key words associated with this module to be completed by the learner in their own time. Guided answers are also included for specific units. Other Workbooks in this DFSQ series are available on TES. Many are still being created and will all be available soon. This resource is currently in a PDF file format. Word versions are available for free upon purchase of the PDF, please message me directly for these at SmartbooksEd@outlook.com. Feedback is Key and we value your positive comments and constructive criticism. Post a review and we will send you another singular resource of your choice for FREE! Just contact us at SmartbooksEd@outlook.com.

These resources have been created for those delivering the Digital Functional Skills Qualification at Entry Level which replaces the current Functional Skills ICT Qualification from 31st of July 2023. The DFS qualification’s main purpose is to provide reliable evidence of a learner’s achievements against content that is relevant to the workplace and real life. These resources provide a structured assessment in workbook form to evidence learner’s knowledge and skills as well as their ability to apply these in different contexts and demonstrate that all learning outcomes have been met. The qualification itself is made up of many 5 main skill areas (Modules) each with its own series of units. Each workbook includes various challenges, activities and tasks to prove learners understanding. Each page has a header that includes the individual outcomes covered and can be assessed easily and signed off. This Bundle of resource covers: Module 3 - Communicating 3.1 - Create and edit details in a contacts list. It should help students understand the practical aspects of managing a digital contacts list while engaging them with hands-on activities to reinforce learning. This resource includes: Tutorial 1 – Learners will follow the steps that show you how to create contacts in Outlook and input key details such as name, number, email, address etc. Tutorial 2 – They will continue the tutorial that on how to edit contacts details. This could include changing or adding extra information. Tutorial 3 - Finally, they will; learn how to organise contacts by adding them to favourites and placing them into lists. Task 1- Creating Contacts Learners will be provided with a handout containing information for 6 new fictional contacts. They will need to add these to outlook contacts. Task 2 - Editing Contacts Learners will be given a list of changes to make to these contacts i.e. update a phone number, add an email. Task 3 - Organise Contacts Finally they will need to add 2 contacts to ‘favourites’ and assign the others to at least two different lists i.e. Family, Friends etc. Independent Practice Task and Quiz (Answers included) Final Task - Personal Contacts List Learners will independently create their own contacts list using real contact and then write a brief 150–200-word summary explaining how to create, edit, and organise contacts. (Guided Example included) Also included in this resource is a Glossary for learners to fill out and a Skills and Knowledge checklist to be completed before and after delivery of this unit. **3.2 - Compose and reply to online communications comprising text and other digital content to individual and multiple recipients. ** This resource includes: Tutorial 1 – Learners will follow the steps that show you how to compose and send an email to an individual and to multiple recipients. Tutorial 2 – They will Continue the tutorial on how to attach digital content such as images & videos. Tutorial 3 - Finally, they will; learn how to ‘reply to’ and 'forward on’ an email from an individual and group recipients. Scenario: Lunch Time Gaming Club Task 1- Email an Individual and a Group. Learners will be provided with a scenario where they will need to compose and send an email to their Tutor. They will then compose and send a ‘follow up’ email to a selection of their peers. Task 2 - Attaching Digital Content Learners will send another email to both their tutor and their peers; however, this time it will include an image and link related to the set scenario. Task 3 - Replying to an Email Finally, each student will receive an email from their tutor of which they will need to reply to with a suitable message. Independent Practice Task - Movie Recommendation Learners will demonstrate their ability to independently compose and reply to online communications by recommending a Movie or TV Show. Recap Quiz (Answers included) Also included in this resource is a Glossary for learners to fill out and a Skills and Knowledge checklist to be completed before and after delivery of this unit. 3.3 - Initiate and participate in a video call. This resource includes: Task 1 – Learners will name 3 frequently used video call platforms and then identify 5 advantages to communicating in this way. (Guided Answers included) Task 2 - Setting up Microsoft Teams The objective of this task is for learners to understand the basics of setting up a video call in Microsoft Teams and demonstrate this in a series of steps. Task 3 - Scheduling a Video Call The objective of this task is for learners to know how to schedule a video call in Microsoft Teams and demonstrate this in a series of steps. Task 4 - Joining a Video Call The objective of this task is for learners to practice joining a video call in Microsoft Teams and demonstrate this in a series of steps. Task 5 - Participate in a Video Call The objective of this task is for learners to participate confidently and appropriately in a video call and demonstrate this in a series of steps. For Tasks 2 - 5 learners will use a checklist and attach screen prints as evidence on separate sheets (Included) Recap Quiz (Answers included) Possible Extension Task Idea is included covering Troubleshooting common issues. Also included in this resource is a Glossary for learners to fill out and a Skills and Knowledge checklist to be completed before and after delivery of this unit. 3.4. Know what is meant by a digital footprint, understand the implications of a digital footprint, and know the range of digital activities (including social media activity, web searches, emails), that leave a digital footprint. This resource includes: Task 1 - Learners to be able to Know what is meant by a digital footprint and identify various examples. Task 2 - Learners will explore the difference between ‘Active’ and ‘Passive’ online activity. Task 3 - Learners are required to create a digital footprint daily log based on their online activity. There is guidance on how they can find this data and information and a template log included. Task 4 & 5 - Learners to study two fictional stories that both focus on the negative and positive implications of leaving a digital footprint. Task 6 - Learners will reflect on to improve their online behaviour and then required to create a personal Action Plan. Template included Recap Quiz (Answers included) Also included in this resource is a Glossary for learners to fill out and a Skills and Knowledge checklist to be completed before and after delivery of this unit. This resource is currently in a PDF file format. Word versions are available for free upon purchase of the PDF, please message me directly for these at SmartbooksEd@outlook.com. Feedback is key and we value your positive comments and constructive criticism. Post a review and we will send you another singular resource of your choice for FREE! Just contact us at SmartbooksEd@outlook.com. Other Workbooks in this DFSQ series are available on TES. Modules 4 and 5 are being created and will all be available soon.

These resources have been created for those delivering the Digital Functional Skills Qualification at Entry Level which replaces the current Functional Skills ICT Qualification from 31st of July 2023. The DFS qualification’s main purpose is to provide reliable evidence of a learner’s achievements against content that is relevant to the workplace and real life. These resources provide a structured assessment in workbook form to evidence learner’s knowledge and skills as well as their ability to apply these in different contexts and demonstrate that all learning outcomes have been met. The qualification itself is made up of many 5 main skill areas (Modules) each with its own series of units. Each workbook includes various challenges, activities and tasks to prove learners understanding. Each page has a header that includes the individual outcomes covered and can be assessed easily and signed off. This Bundle of resource covers: Module 1 - Using devices and handling information 1.1 Know the main features and uses of different types of device. Task 1 - Learners to identify 9 key digital devices using images. Task 2 - Using their existing knowledge coupled with some online research, learners will record below 5 key features for each digital device. Task 3 – Learner will then collate data on how much each device is used by themselves and their peers. Task 4 – Using questioning, learners will identify pros and cons of each device and their overall popularity. They will investigate other devices available on the market and give their opinions of the future of technology as a whole. Also included in this resource is a Skills and Knowledge checklist to be completed before and after delivery of this unit. It also includes a glossary with key words associated with this module to be completed by the learner in their own time. Module 1 - Using devices and handling information 1.2 Know what an application is and the main types of application software Task 1 - Demonstrate knowledge on the difference between Hardware and Software and give examples for both. Task 2 - Understand the function of an operating system and know where to find details of an OS on various devices. Task 3 - Become familiar with the different types of applications available and how they all have a different purpose. Task 4 - Know how to locate ‘screen time’ on mobile devices and analyse application usage and trends. Discuss the pro and cons and how screen time could be limited. Task 5 – Write a review for a favourite application using the template provided or leave an actual review on your mobile phone. Also included in this resource is a Skills and Knowledge checklist to be completed before and after delivery of this unit. It also includes a glossary with key words associated with this module to be completed by the learner in their own time. Module 1 - Using devices and handling information 1.3 Apply system settings (including display, sound, Wi-Fi, time, language, accessibility). Task 1 – Learners to become familiar with the system settings menu using Microsoft windows and identify specific settings found in each category i.e. Personalisation, Network etc. Task 2 – Learners will navigate System settings, locate particular icons and give reasons why they may need to be accessed and applied. Task 3 – Learners to read 3 scenarios and find a solution for each. They will also show clearly where to locate the setting required. Task 4 – Learners to create 2 of their own scenarios and challenge their peers to fins a solution using an appropriate system setting. Task 5 – Includes a selection of Flashcards that can be cut out, printed on cardboard or laminated and used to reinforce knowledge of system settings. Learners can also be given a card randomly and then demonstrate, using a device, how to apply that particular system setting. Also included in this resource is a Skills and Knowledge checklist to be completed before and after delivery of this unit. It also includes a glossary with key words associated with this module to be completed by the learner in their own time. Module 1 - Using devices and handling information 1.4 Navigate online content to locate required information. Task 1 - Learners will correctly type 2 URL examples into a browser and record details about the different websites. Learner can continue this task by entering their own URLs to help familiarise themselves further with this practice. Task 2 - Learners will understand the difference between a browser and a search engine and show this by ticking the correct box next to each example logo. Task 3 - Learners to unscramble some of the various reasons why we all use the internet. They will also give some examples of their own. Task 4 - Learners will give examples of effective keywords to use when searching for relevant information online. Task 5 - Learners will show an understanding of how to check the validity of information found online and will choose 6 example websites to demonstrate this. Task 6 - Learners will follow step by step instructions on how to save websites into a browser and then bookmark 3 of their own for easier access. Task 7 - Learners to become familiar with the navigation tools found in browser (chrome) and match the correct name and function of 14 examples. Module 1 - Using devices and handling information 1.5 Carry Out Searches online Task 1 - Learners are required to find the answers to find the answers to 18 general knowledge questions using the World Wide Web. This can be an individual or group timed challenge. All answers will be officially checked with any incorrect answers incurring a 10 second penalty. Task 2 - Learners will become familiar with the most commonly asked online questions. They will guess using ‘first word’ criteria and then carry out a search to find the ‘most popular’ based on the most current data. Task 3 - Learners will learn how to take a screenshot using different digital devices, put this into practice and attach the evidence. Task 4 - Learners will demonstrate how to carry out a variety of searches online. They are required to plan a fictional holiday following specific guidelines and meeting certain criteria. Extension Activity – Learners to continue with Task 4 and carry out two further searches based around the weather and reviews of their chosen destination and accommodation. Also included in this resource is a Skills and Knowledge checklist to be completed before and after delivery of this unit. It also includes a glossary with key words associated with this module to be completed by the learner in their own time. Module 1 - Using devices and handling information Unit 1.6. Use files to read and store information (including creating a file, opening a file, reading information from a file, editing a file, saving a file). Task 1 - Learners to gain an understanding of digital files, how they work, what are their main functions and the benefits and advantages of compared to traditional physical documents. (Answers to Task included) Task 2 - Learners will become familiar with 7 of the most common digital file types and are asked to break each down with a clear description and research reasons we may need to use them. (guidance to Task included) Task 3 - Learners will look at the impact of the digital age and how we operate now in comparison with only a few years back. They will also become familiar with new and older forms of technology. Task 4 & 5 - Is a basic introduction into some of the skills they will be required to demonstrate in Module 2 (resources will be available in 2024). In ‘Task4’ they will use Microsoft WORD to open an existing Text Document, edit it following a series of instructions, save the document and print off as evidence. Learners will need to access Word Doc – ‘SB Football Rules - WORD File - To be Edited’. Both this and a completed example are included with download. In ‘Task 5’Learners will access a JPEG File and use Microsoft Photo Viewer or Paint 3D to edit it however they want using the tools available within the software. They will need to save the amended image, print it off and attach to the workbook as evidence. Learners will need to access ‘SB Sunrise - JPEG File - To be Edited’. Both this and a completed example are included with download. Task 6 – Learners can now demonstrate their new knowledge to open, create, edit and save a digital file. They can use any off the 7 file types looked at in the unit. They will need to print off their work as evidence and could also share with the group. Also includes a Skills and Knowledge Checklist and Glossary with key words for learners to complete. Module 1 - Using devices and handling information Unit - 1.7 - Use files and folders to organise and retrieve information (including local and remote storage). Task 1 – An introductory discussion where learners are to identify areas of their life they like to keep organised and share opinions on the benefits mirroring this good practice in their digital world. Task 2 - Learners will become familiar folder hierarchy and the importance of categorising and naming main folders as part of this process. Task 3 - Learners will demonstrate they can structure folders sub folders and files correctly using cut out templates. The challenge can be undertaken, individually, in pairs or groups and even timed for an element of competition. (Tutor Answers included) Task 4 - Learners will determine 5 authentic and 5 misleading tips for Digital Housekeeping. (Tutor Answers included) Task 5 - Learner will follow 6 mini tasks to demonstrate their ability of knowledge gained so far. The tutor will observe and using a witness checklist, sign off each one completed task. Task 6 – Learners to read/discuss the statements that describe remote and local storage and match the correct benefits and considerations from the list. They will also need to recognise 3 main cloud serve providers. Task 7 - The last task requires learners to put the knowledge gained from this unit into practice and implement a thorough and efficient tidy up on their digital devices i.e. phone tablet, pc laptop etc. Also included in this resource is a Skills and Knowledge checklist to be completed before and after delivery of this unit. It also includes a glossary with key words associated with this module to be completed by the learner in their own time. Module 1 - Using devices and handling information Unit - 1.8 - Know when there is a problem with a device or software and know the difference between system errors. Task 1 – An introductory discussion where learners are to share experiences of things that have gone wrong, and frustrations caused when using any type of digital device. Learner will then uncover other common malfunction using images. Task 2 - Learners will become familiar the difference between User and System errors and give 2 examples for each. Task 3 – Learners will demonstrate their understanding by looking at 10 scenarios that all portray real life problems and identifying whether it is a system error, user error or a combination of both. Task 4 & 5 - Learners will determine 5 common viruses from the images and Research the characteristics, functions and how each virus operates. They will add this information to the table. A Guided answer sheet is included for Tasks 1,4 &5 Also included in this resource is a Skills and Knowledge checklist to be completed before and after delivery of this unit. It also includes a glossary with key words associated with this module to be completed by the learner in their own time. Module 1 - Using devices and handling information Unit - 1.9 Apply a solution to solve a simple technical problem. Task 1 – An introductory to how troubleshooting can help resolve digital device issues without immediately seeking professional help. Learners will reorder 9 potential fixes (troubleshooting steps) in a logical order. Task 2 – Revisiting 4 of the real-life dilemmas from Unit 8, learners will research and record a series of suitable troubleshooting steps for each. An example has been given. Task 3 - Learners will become familiar with 10 common error messages that appear on-screen when there is a problem. They will fill in the missing words while gaining an understanding of what each of them mean. Task 4 - Learners to take part in a multiple-choice quiz in pairs or independently, followed by a group discussion based on everyone’s answers. Extension Activity – Learners have the opportunity to continue Task 2 and find solutions for the remaining 4 dilemmas form Unit 8. Tutor Answers are included for all 4 tasks. Module 2 - Creating and Editing - 2.1 - Use a suitable application to enter, edit and format text This resource includes: Task 1 - Learners to identify 3 of the main Word processing software applications and then give 3 examples of editing and 3 examples of formatting text. This will confirm they know the difference. They will then move into an activity that requires them to label the basic formatting tools found in Microsoft WORD (The application that will be used throughout this unit) Task 2 - Using their existing knowledge coupled with some online research, learners will complete a table that showcases the functionality and application of the previously identified formatting tools.(Tutor Guided Answers are included) Task 3 (a) – Learners will open an email and download the attached document (This is included and will have been sent prior by the tutor). Learners will then format the text by following a series of instructions. They will then save the new version ready for the next task. (Guided Tutor example included) Task 3 (b) – This is a continuation of Task 3(a) with 8 more instructions, some of which will stretch and challenge. Learners will save and print work as evidence. (Guided Tutor example included) Task 4 – Learners will take part in a ‘true’ & ‘false’ quiz based on the dos and don’ts of formatting text. Tutors can then recap on the unit, encourage discussion and go through answers as a group (Guided Answers included) Also included in this resource is a Skills and Knowledge checklist to be completed before and after delivery of this unit. It also includes a glossary with key words associated with this module to be completed by the learner in their own time. **Module 2 - Creating and Editing - 2.2 - Use a suitable application to enter, edit and format text. ** This resource includes: Task 1 - Learners to identify 3 commonly used Graphic Editing software and then discuss as a group their own experiences of using these applications. They are then required to brainstorm 6 picture formatting tools that can be found in Microsoft WORD. (The application that will be used throughout this unit) Task 2 - They will then move into an activity that requires them to label the basic picture formatting tools found within the picture formatting tab. Task 3 – Learners are given 9 images, adjacent to each image are 9 duplicates of the same image, each formatted using one of the previously mentioned tools. Their objective is to identify the formatting tool used and discuss the function for each. Pages 6-9 demonstrate how to use 6 other picture formatting tools that are regularly used when editing images. These are instructional tasks and learners can practice using them before putting them in to practice in the next task. Task 4 & 5 – Learners will be emailed 2 Digital Image Files - ‘Image A - Donkey’ & ‘Image B - Highland’. Learners are required to insert the pictures into a blank WORD Document (Extra Tutor guidance is included on Page 19) and then implement the 6 formatting instructions provided for each. They can then save and print the new images off as evidence. Task 6 - Learners have the chance to select an image from the 6 provided (included in resource Image C-H) or use their own if they prefer. They will then edit the image using 6 different formatting tools recording them on the Page 12. They can invite/challenge peers to edit the image in the same manner. Task 7 – Learner will finish the unit by completing a 12-question multiple-choice recap quiz Module 2 - Creating and Editing - 2.3 - Combine different types of information (including text, graphics, images) for a given purpose. Task 1 - Learners to understand why and when it is appropriate to combine Text, graphics and images and identify 9 examples of when documents integrate different types of information. The next 3 pages offer basic tutorials on how to effectively use Text boxes, shapes, and icons. Task 2 - Learners will produce a document that will practically demonstrate their competence using the ‘Text box’, ‘Shape’ an ‘Icon’ formatting tools. (An example has been provided) Task 3– Learners will be challenged is to produce a ‘Lost Dog’ poster using Word. It will include an image sent by the tutor as well as other graphics and include the information provided. Task 4 – The objective of this task is for learners to demonstrate even further confidence when combining graphics and text. They will showcase this by designing a fictional restaurant menu. (Example Provided) Task 5 – Learners will take part in recap questionnaire (Guided answers provided) Task 6 - As a group learners will come up with 6 benefits combining text, graphics and images. Your tutor will give you some (provided) guidance. Also included in this resource is a Skills and Knowledge checklist to be completed before and after delivery of this unit. It also includes a glossary with key words associated with this module to be completed by the learner in their own time. Module 2 - Creating and Editing - 2.4 Capture digital media (including image, video) and view in a suitable application. This resource includes: Task 1-– Learners to read descriptions and identify 3 of the most common digital devices used to capture digital media today. This leads into a group discussion. Task 2 - Learners to fill in the blanks of a piece of text that describes the importance of digital media in today’s digital age. Task 3 - Learners will be challenged in a matching the description game that will help them gain and understanding of specific file types in digital media. Tasks 4-6 include basic tutorials on 3 ways to transfer/download digital media on a PC from another digital device. Learners will be signed of for each task based on competency. Task 7 - Learners will identify different digital file viewing applications from their individual logos. Task 8 - Learners will have the opportunity to effectively demonstrate their ability to capture digital media in a presentation that they can deliver to peers. A structure of content is included. Also included in this resource is a Skills and Knowledge checklist to be completed before and after delivery of this unit. It also includes a glossary with key words associated with this module to be completed by the learner in their own time. Guided answers are also included for specific units. These resources have been created for those delivering the Digital Functional Skills Qualification at Entry Level which replaces the current Functional Skills ICT Qualification from 31st of July 2023. The DFS qualification’s main purpose is to provide reliable evidence of a learner’s achievements against content that is relevant to the workplace and real life. These resources provide a structured assessment in workbook form to evidence learner’s knowledge and skills as well as their ability to apply these in different contexts and demonstrate that all learning outcomes have been met. The qualification itself is made up of many 5 main skill areas (Modules) each with its own series of units. Each workbook includes various challenges, activities and tasks to prove learners understanding. Each page has a header that includes the individual outcomes covered and can be assessed easily and signed off. This Bundle of resource covers: Module 3 - Communicating 3.1 - Create and edit details in a contacts list. It should help students understand the practical aspects of managing a digital contacts list while engaging them with hands-on activities to reinforce learning. This resource includes: Tutorial 1 – Learners will follow the steps that show you how to create contacts in Outlook and input key details such as name, number, email, address etc. Tutorial 2 – They will continue the tutorial that on how to edit contacts details. This could include changing or adding extra information. Tutorial 3 - Finally, they will; learn how to organise contacts by adding them to favourites and placing them into lists. Task 1- Creating Contacts Learners will be provided with a handout containing information for 6 new fictional contacts. They will need to add these to outlook contacts. Task 2 - Editing Contacts Learners will be given a list of changes to make to these contacts i.e. update a phone number, add an email. Task 3 - Organise Contacts Finally they will need to add 2 contacts to ‘favourites’ and assign the others to at least two different lists i.e. Family, Friends etc. Independent Practice Task and Quiz (Answers included) Final Task - Personal Contacts List Learners will independently create their own contacts list using real contact and then write a brief 150–200-word summary explaining how to create, edit, and organise contacts. (Guided Example included) Also included in this resource is a Glossary for learners to fill out and a Skills and Knowledge checklist to be completed before and after delivery of this unit. **3.2 - Compose and reply to online communications comprising text and other digital content to individual and multiple recipients. ** This resource includes: Tutorial 1 – Learners will follow the steps that show you how to compose and send an email to an individual and to multiple recipients. Tutorial 2 – They will Continue the tutorial on how to attach digital content such as images & videos. Tutorial 3 - Finally, they will; learn how to ‘reply to’ and 'forward on’ an email from an individual and group recipients. Scenario: Lunch Time Gaming Club Task 1- Email an Individual and a Group. Learners will be provided with a scenario where they will need to compose and send an email to their Tutor. They will then compose and send a ‘follow up’ email to a selection of their peers. Task 2 - Attaching Digital Content Learners will send another email to both their tutor and their peers; however, this time it will include an image and link related to the set scenario. Task 3 - Replying to an Email Finally, each student will receive an email from their tutor of which they will need to reply to with a suitable message. Independent Practice Task - Movie Recommendation Learners will demonstrate their ability to independently compose and reply to online communications by recommending a Movie or TV Show. Recap Quiz (Answers included) Also included in this resource is a Glossary for learners to fill out and a Skills and Knowledge checklist to be completed before and after delivery of this unit. 3.3 - Initiate and participate in a video call. This resource includes: Task 1 – Learners will name 3 frequently used video call platforms and then identify 5 advantages to communicating in this way. (Guided Answers included) Task 2 - Setting up Microsoft Teams The objective of this task is for learners to understand the basics of setting up a video call in Microsoft Teams and demonstrate this in a series of steps. Task 3 - Scheduling a Video Call The objective of this task is for learners to know how to schedule a video call in Microsoft Teams and demonstrate this in a series of steps. Task 4 - Joining a Video Call The objective of this task is for learners to practice joining a video call in Microsoft Teams and demonstrate this in a series of steps. Task 5 - Participate in a Video Call The objective of this task is for learners to participate confidently and appropriately in a video call and demonstrate this in a series of steps. For Tasks 2 - 5 learners will use a checklist and attach screen prints as evidence on separate sheets (Included) Recap Quiz (Answers included) Possible Extension Task Idea is included covering Troubleshooting common issues. Also included in this resource is a Glossary for learners to fill out and a Skills and Knowledge checklist to be completed before and after delivery of this unit. 3.4. Know what is meant by a digital footprint, understand the implications of a digital footprint, and know the range of digital activities (including social media activity, web searches, emails), that leave a digital footprint. This resource includes: Task 1 - Learners to be able to Know what is meant by a digital footprint and identify various examples. Task 2 - Learners will explore the difference between ‘Active’ and ‘Passive’ online activity. Task 3 - Learners are required to create a digital footprint daily log based on their online activity. There is guidance on how they can find this data and information and a template log included. Task 4 & 5 - Learners to study two fictional stories that both focus on the negative and positive implications of leaving a digital footprint. Task 6 - Learners will reflect on to improve their online behaviour and then required to create a personal Action Plan. Template included Recap Quiz (Answers included) Also included in this resource is a Glossary for learners to fill out and a Skills and Knowledge checklist to be completed before and after delivery of this unit. These resources are currently in a PDF file format. Word versions are available for free upon purchase of the PDF, please message me directly for these at SmartbooksEd@outlook.com. Feedback is Key and we value your positive comments and constructive criticism. Post a review and we will send you another singular resource of your choice for FREE! Just contact us at SmartbooksEd@outlook.com.

These worksheets have been designed to subtly embed the valuable functional skills learners required to get the most out of education, work and everyday life and to help them function more confidently, effectively and independently. They can be used effectively in Tutorials or Maths sessions. Each resource has been proven to educate learners on a variety of subjects that will enhance knowledge as well as promoting creativity and individuality. This Bundle Includes the following 3 Resources IT COULD BE YOU! Each has won the lottery and has £1,000,000 to spend. Task 1 requires learners to decide on how much of their winnings they would gift, if any, to a charity and/or family and friends. This offers an effective platform for discussion around charities, generosity and their individual value of money. Task two requires the learner to select from a list of items and how they would spend the remaining money. They will write reasons for their choices and share with the rest of the group, which is a great opportunity for speaking and listening and finding common interests within the group. Task Three asks the learners to complete a shopping list and to include costs and keep a running total of their remaining balance. The final objective is to get as close to spending 1,000,000 as possible. Calculator use is down to the discretion of the Tutor and the ability of learners. WHATS ON THE BOX Learners will work with a Fictional TV guide. They will study the schedule and then attempt to answer a series of questions related to the information shown. They will then take part in a discussion based on their own favourite TV programme choices. They will create their own Perfect TV schedule, produce questions related to this new timetable and then test their peers. SMARTIES INVESTIGATION Learner focus on investigating number and frequency using a tube of Smarties. Their task is to gather data and produce a bar chart showing their findings. Learners will then take part in a speaking and listening task that requires them to extract data from other groups allowing them to be able to produce a second chart and accurately present this collective data. Feedback is Key and we value your positive comments and constructive criticism. Post a review and we will send you another singular resource at the same value of your choice for FREE! This resource is available to download as a PDF file. Word versions are available and feel free to message me directly for these formats at SmartbooksED@outlook.com

These Work Books have been designed and proven to educate and enhance learners knowledge, creativity, individuality and embed valuable functional skills. The resource can be used effectively in Tutorials, English or various other sessions . These particular BUNDLE Focuses on Functional skills in English and includes the following; Prime Minister For The Day. Focuses on Speaking and listening and subtly embeds many of the Functional skills required for assessment in both English and ICT. Tasks include familiarising the learner with past and present Prime Ministers and thinking about policies they would introduce if they were the leader of the Country. Learners will then have the opportunity to present a PPT to the rest of the group. The policies can be humorous and light-hearted or could be more thoughtful and based on current affairs. The resource includes a light-hearted PowerPoint which can be adapted by the tutor. Holiday to Newquay Focuses on visiting the UK town of Newquay and requires learners to demonstrate various English skills and subtly embeds many of the Functional skills required for assessment and is broken down into the following tasks: Task 1 - Learners will read a promotional text taken from an online site and then rewrite paragraphs in their own words. Task 2 - Using 3 words, learners will describe 8 pictures that will be used in the next task. Task 3 - Learners will write a postcard to a family or friend telling them about their holiday in Newquay including words from the last task. Task 4 - Either using a PC or hand-drawn learners will create a Bus Stop poster to promote visiting the town of Newquay. VAR Pros and Cons This Smartbook investigates VAR Video Assistant Refereeing and requires learners to gain an understanding of this new technology and then give their own opinion of whether it is a positive or negative addition to the game. Tasks include learners spotting deliberate grammatical and spelling mistakes within a text and initiating and participating in a forum based activity where they can communicate their points of view. This could then be displayed in the classroom. Tutor Notes are included to help assessment. The workbook will allow learners to demonstrate various English skills and subtly embeds many of the Functional skills required for assessment. Feedback is Key and we value your positive comments and constructive criticism. Post a review and we will send you another singular resource at the same value of your choice for FREE! This resource is available to download as a PDF file. Word versions are available and feel free to message me directly for these formats at SmartbooksED@outlook.com

These workbooks have been designed and proven to educate learners on a variety of subjects that will enhance knowledge, creativity, individuality and embed valuable functional skills. The resource can be used effectively in Tutorials or English or ICT sessions . This Bundle includes: Time Management and subtly embeds many of the Functional skills required for assessment in English, Maths and ICT. Tasks include: • Identifying and essential and non-essential activities we need to fit into our daily lives. • How to prioritise areas of our lives in order of importance. • Becoming familiar with the many tools available to help us organise better and save time. • An activity where learners have to breakdown their own time within a typical week. • Transferring that information on to an electronic table that visually shows where their time is spent and highlights bad habits, area to address and may even encourage a change in routine. The resource includes an adaptable WORD Doc Template that the tutor can email or print of for the last task. Keeping Personal Information Safe. Learners will participate in various activities to become familiar with the many dangers and demonstrate new knowledge on how to take action to minimise the risk of data and identity theft. Text Driving and other distractions that cause accidents on the road. The resource includes various tasks that look at: Attitudes & Current Mindsets The Consequences The Facts & Statistics Prevention NOTE: The video used is available on YouTube, but should be watched before delivery as some more sensitive learners may find it upsetting. Tutor Answers to current statistics are also included, however these are obviously subject to change. Feedback is Key and we value your positive comments and constructive criticism. Post a review and we will send you another singular resource at the same value of your choice for FREE! All resources are available to download as PDF files. Word versions are available and feel free to message me directly for these formats at SmartbooksED@outlook.com

These worksheets have been designed and proven to challenge and assess learners ICT knowledge and capabilities using a functional approach. The tasks engage all and promote creativity and individuality. This particular bundle of worksheets focuses on the following: The World we live in. A task that requires learners to demonstrate their capabilities of exploring a chosen country using online resources to research and then transfer their investigations into a presentation that will educate both their peers and tutor. They will then present their findings using the PowerPoint platform. Plan your own Festival. A task that focuses on familiarising learners with Microsoft PowerPoint. The task requires learners to research, plan and pitch their ideal Festival event. They will then present their idea to others using the PowerPoint platform. Create your own Calendar This task focuses on familiarising learners with the Microsoft WORD Calendar template. In addition, the task requires learners to experiment, design and print their own yearly Calendar. These resources are available to download as a PDF file; however, editable Word versions are available. Please message me for this format.

The Brain Game series offers a fun and enjoyable way to exercise learner minds and improve their English and Maths skills using a variety of different puzzles. This bundle includes the following; Brain Game #1 - Word Ladders requires learners to climb down each of the 18 ladders filling in the empty steps between the top and the bottom word. At each step they can only change one letter. Example: THE - TIE - TIN - WIN Brain Game #2 - Word Jumble, requires learners to unscramble 18 mixed up words. In this edition they are all animal names. Example: DAPNA - PANDA Brain Game #3 - Word Links requires learners to find a connection using three given words. Example: PIZZA-PEPPERONI-PEPPERS = PIZZA TOPPINGS. They can also earn extra points by finding other valid relevant links. i.e. They all have 3 P’s in their spelling. You can use each slide individually as a Starter Activity or Challenge learners to complete all 18. Two formats are included, PPSX PowerPoint Show & PPTX PowerPoint Presentation, which can be edited, added to or personalised however you want. Feedback is Key, and we value your positive comments and constructive criticism. Post a review, and we will send you another singular resource at the same value of your choice for FREE! Feel free to message me directly SmartbooksED@outlook.com Check out our many other Brain Games available on TES and in our shop found at www.tes.com/teaching-resources/shop/Smartbooks

These resources have been created for those delivering the Digital Functional Skills Qualification at Entry Level which replaces the current Functional Skills ICT Qualification from 31st of July 2023. The DFS qualification’s main purpose is to provide reliable evidence of a learner’s achievements against content that is relevant to the workplace and real life. These resources provide a structured assessment in workbook form to evidence learner’s knowledge and skills as well as their ability to apply these in different contexts and demonstrate that all learning outcomes have been met. The qualification itself is made up of many 5 main skill areas (Modules) each with its own series of units. Each workbook includes various challenges, activities and tasks to prove learners understanding. Each page has a header that includes the individual outcomes covered and can be assessed easily and signed off. This Bundle of resource covers: Module 1 - Using devices and handling information - Unit 1.6. Use files to read and store information (including creating a file, opening a file, reading information from a file, editing a file, saving a file). This resource includes: Task 1 - Learners to gain an understanding of digital files, how they work, what are their main functions and the benefits and advantages of compared to traditional physical documents. (Answers to Task included) Task 2 - Learners will become familiar with 7 of the most common digital file types and are asked to break each down with a clear description and research reasons we may need to use them. (guidance to Task included) Task 3 - Learners will look at the impact of the digital age and how we operate now in comparison with only a few years back. They will also become familiar with new and older forms of technology. Task 4 & 5 - Is a basic introduction into some of the skills they will be required to demonstrate in Module 2 (resources will be available in 2024). In ‘Task4’ they will use Microsoft WORD to open an existing Text Document, edit it following a series of instructions, save the document and print off as evidence. Learners will need to access Word Doc – ‘SB Football Rules - WORD File - To be Edited’. Both this and a completed example are included with download. In ‘Task 5’Learners will access a JPEG File and use Microsoft Photo Viewer or Paint 3D to edit it however they want using the tools available within the software. They will need to save the amended image, print it off and attach to the workbook as evidence. Learners will need to access ‘SB Sunrise - JPEG File - To be Edited’. Both this and a completed example are included with download. Task 6 – Learners can now demonstrate their new knowledge to open, create, edit and save a digital file. They can use any off the 7 file types looked at in the unit. They will need to print off their work as evidence and could also share with the group. Also includes a Skills and Knowledge Checklist and Glossary with key words for learners to complete. Module 1 - Using devices and handling information - Unit - 1.7 - Use files and folders to organise and retrieve information (including local and remote storage). This resource includes: Task 1 – An introductory discussion where learners are to identify areas of their life they like to keep organised and share opinions on the benefits mirroring this good practice in their digital world. Task 2 - Learners will become familiar folder hierarchy and the importance of categorising and naming main folders as part of this process. Task 3 - Learners will demonstrate they can structure folders sub folders and files correctly using cut out templates. The challenge can be undertaken, individually, in pairs or groups and even timed for an element of competition. (Tutor Answers included) Task 4 - Learners will determine 5 authentic and 5 misleading tips for Digital Housekeeping. (Tutor Answers included) Task 5 - Learner will follow 6 mini tasks to demonstrate their ability of knowledge gained so far. The tutor will observe and using a witness checklist, sign off each one completed task. Task 6 – Learners to read/discuss the statements that describe remote and local storage and match the correct benefits and considerations from the list. They will also need to recognise 3 main cloud serve providers. Task 7 - The last task requires learners to put the knowledge gained from this unit into practice and implement a thorough and efficient tidy up on their digital devices i.e. phone tablet, pc laptop etc. Also included in this resource is a Skills and Knowledge checklist to be completed before and after delivery of this unit. It also includes a glossary with key words associated with this module to be completed by the learner in their own time. Module 1 - Using devices and handling information - Unit - 1.8 - Know when there is a problem with a device or software and know the difference between system errors. This resource includes: Task 1 – An introductory discussion where learners are to share experiences of things that have gone wrong, and frustrations caused when using any type of digital device. Learner will then uncover other common malfunction using images. Task 2 - Learners will become familiar the difference between User and System errors and give 2 examples for each. Task 3 – Learners will demonstrate their understanding by looking at 10 scenarios that all portray real life problems and identifying whether it is a system error, user error or a combination of both. Task 4 & 5 - Learners will determine 5 common viruses from the images and Research the characteristics, functions and how each virus operates. They will add this information to the table. A Guided answer sheet is included for Tasks 1,4 &5 Also included in this resource is a Skills and Knowledge checklist to be completed before and after delivery of this unit. It also includes a glossary with key words associated with this module to be completed by the learner in their own time. Module 1 - Using devices and handling information - Unit - 1.9 Apply a solution to solve a simple technical problem. This resource includes: Task 1 – An introductory to how troubleshooting can help resolve digital device issues without immediately seeking professional help. Learners will reorder 9 potential fixes (troubleshooting steps) in a logical order. Task 2 – Revisiting 4 of the real-life dilemmas from Unit 8, learners will research and record a series of suitable troubleshooting steps for each. An example has been given. Task 3 - Learners will become familiar with 10 common error messages that appear on-screen when there is a problem. They will fill in the missing words while gaining an understanding of what each of them mean. Task 4 - Learners to take part in a multiple-choice quiz in pairs or independently, followed by a group discussion based on everyone’s answers. Extension Activity – Learners have the opportunity to continue Task 2 and find solutions for the remaining 4 dilemmas form Unit 8. Tutor Answers are included for all 4 tasks. Also included in this resource is a Skills and Knowledge checklist to be completed before and after delivery of this unit. It also includes a glossary with key words associated with this module to be completed by the learner in their own time. Other Workbooks in this DFSQ series are available on TES. Many are still being created and will all be available soon. This resource is currently in a PDF file format. Word versions are available for free upon purchase of the PDF, please message me directly for these at SmartbooksEd@outlook.com.